Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Sreelakshmi Chandramohan

London,ON

Summary

Post Graduate in Business Analysis and Business Management and previous experience interning in fast-past, global market organization. Excels at analytics, budgeting and forecasting to create opportunities for growing and thriving businesses.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Claims Analyst

Canada Life Assurance
01.2023 - 01.2023
  • Independently assessed Retired and Dependent Basic Life, Supplemental Life, and Paid-Up Certificates to $150,000.00; Assessed Retired and Dependent Basic Life, Supplemental Life, and Paid-Up Certificates more than $150,000.00 - subject to review by management or their delegate; Handled telephone and email inquiries relating to a specific claim or general insurance policy/ legal matters (minor beneficiaries, estates, etc.); Communicated with bereaved family members, Group Clients, Lawyers, Physicians and/or Business Development; Corresponded with bereaved family members, Group Clients, Lawyers, Physicians and/or Business Development to request outstanding claim requirements or communicate claims decisions; Claim Payment - calculated interest amount when appropriate, updated the life claims tracking system and Life Electronic System, prepare cheque requisition using Prolific (Corporate Cheque writer), completed relevant income tax documentation, prepare payment communication

IT Operations Analyst

TD Bank
01.2020 - 01.2022
  • Provided courteous, efficient, and professional customer service to inquiries, address and resolved promptly; Verified the quality of problem resolution, changes and enhancements, and monitored trends; Assessed caller's knowledge and translated information when helping; Assigned service issues to other team members, coordinated problem resolution and the implementation of changes according to established change processes, integrated all information sources when helping clients; Ensured change activities are performed on time, at minimal business risk; Monitored resources to ensure application/technology delivery; Identified, resolved, escalated and communicated service delivery issues and/or complaints; Maintained proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery.

Education

IT Business Analysis -

Cambrian college of Applied Arts and technology
05.2019

International Business Management -

Cambrian college of Applied Arts and technology
05.2018

Bachelor Of Commerce -

Mahatma Gandhi University
05.2017

Skills

  • Cambrian college student with Post Graduate Diploma in International Business Management and IT Business Analysis
  • Bachelor of Commerce graduate with specialization in Finance and Taxation
  • Relevant experience within Information Technology field
  • Relevant experience in Analytical skills, Data analysis, Business Process Modeling and Agile methodology
  • Experience in QuickBooks, Spreadsheets and other accounting tools
  • Knowledge in Python programming and SQL and proficient in Computer Applications like MS Word, Excel, Power point and MS Project
  • Accounting skills in Managerial, Financial and Cost accounting, and marketing tools like SWOT AND PEST analysis
  • Good communication skills and fluent in English

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed a workflow solution for Sudbury Women's Centre
  • Consumer Research - Effectively executed new marketing outlines based on market research data collected to reflect consumer interest on both tactical and strategic levels.
  • Client Interface - Worked in close collaboration with clients, providing accounting, payroll and taxation advice.
  • Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.

Certification

Google IT Support Specialist

Business Analysis Fundamentals Training

Languages

English
Full Professional

Timeline

Claims Analyst

Canada Life Assurance
01.2023 - 01.2023

IT Operations Analyst

TD Bank
01.2020 - 01.2022

IT Business Analysis -

Cambrian college of Applied Arts and technology

International Business Management -

Cambrian college of Applied Arts and technology

Bachelor Of Commerce -

Mahatma Gandhi University

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Sreelakshmi Chandramohan