Sreekrishnan Rajaraman

Results-driven IT professional with over two years of hands-on experience in hardware and software support, system maintenance, and network troubleshooting. Seeking an IT On-Site Technician role to leverage my technical expertise in diagnosing and resolving IT issues, managing system deployments, and delivering exceptional customer support. Adept at working in fast-paced environments, ensuring minimal downtime, and optimizing IT infrastructure efficiency. Passionate about implementing best practices to enhance user experience and business continuity. Flexible and committed to adapting to evolving technologies and client needs.

NOC Analyst | Tesla Inc.

• Led incident response, including initiating priority bridges and updating Jira tickets for effective troubleshooting.
• Provided real-time monitoring of Windows and Linux servers, ensuring 24/7 network reliability.
• Assisted in deploying and maintaining hardware/software systems across multiple locations.
• Analyzed network performance metrics, reducing downtime by 15% through proactive issue identification.
• Developed knowledge base articles and standard operating procedures to streamline troubleshooting processes.

• Strong troubleshooting and problem-solving skills in both hardware and software domains.
• Excellent communication and customer service skills, ensuring effective interaction with clients and teams.
• Ability to work independently and collaboratively in fast-paced environments.
• Flexible to work beyond standard business hours as required.
• Experienced in project rollouts and IT deployments.

• Available for on-site and remote IT support assignments.
• Enthusiastic about continuous learning and professional development in IT infrastructure and support.
• I am fully open to relocating to Kitimat for this opportunity and am prepared for the flexibility and dedication this role may require
• Being single, I am in a position to make a smooth transition and fully commit to supporting Hemmersbach’s projects and objectives.