Sreejith Mohan
Lethbridge,AB
Summary
Efficient retail operations and compliance professional with strong expertise in inventory management, health and safety, loss prevention, and customer service excellence. Proven ability to maintain accurate stock levels, support shrink-reduction initiatives, and ensure safe working conditions for associates. Experienced in leading front-end teams, resolving customer issues, and upholding high operational and regulatory standards. Recognized for improving efficiency, supporting audits, and delivering consistent, high-quality store performance.
Overview
3
3
years of professional experience
Work History
Compliance Lead & Support Manager
Walmart Supercentre
Lethbridge, AB
10.2024 - Current
- Lead compliance activities and ensure adherence to corporate policies and regulatory standards.
- Support Total Loss audits, documentation accuracy, and shrink-reduction initiatives.
- Conduct compliance checks, safety walks, and operational reviews to identify risks and implement corrective actions.
- Oversee Health & Safety programs, hazard prevention, incident reporting, and OHS compliance.
- Provide orientation and compliance training for new associates.
Customer Service Manager (CSM)
Walmart Supercentre
Lethbridge, AB
11.2023 - 09.2024
- Supervised front-end operations, including cashier teams, task delegation, and customer flow.
- Ensured accurate cash handling, till audits, and adherence to opening/closing procedures.
- Resolved escalated customer issues, improving satisfaction and service quality.
- Trained new associates in customer service and front-end procedures.
Cashier
Walmart Supercentre
Lethbridge, AB
02.2023 - 11.2023
- Delivered efficient customer service and accurate transaction processing.
- Supported front-end organization and compliance with store procedures.
Education
Master of Business Administration - undefined
Bachelor of Computer Science - undefined
Skills
- Loss Prevention & Shrink Reduction
- Total Loss Audit Support
- Health & Safety Compliance
- Hazard Identification & Injury Prevention
- Front-End Leadership & Cashier Supervision
- Customer Service Excellence
- New-Hire Orientation & Training
Accomplishments
- Recognized for excellence in Mastercard sales and Walmart Rewards enrollments.
- Consistently received 5-star customer ratings.
- Led successful charitable fundraising initiatives.
- Improved compliance, safety, and operational efficiency.
Personal Information
Title: Retail Support Manager
Timeline
Compliance Lead & Support Manager - Walmart Supercentre
10.2024 - Current
Customer Service Manager (CSM) - Walmart Supercentre
11.2023 - 09.2024
Cashier - Walmart Supercentre
02.2023 - 11.2023
National College - Master of Business Administration,
M.S. University - Bachelor of Computer Science,