Sreejita Batabyal
Surrey,BC
Summary
API Integration Consultant with 5+ years of experience delivering end-to-end SaaS integrations for global enterprise clients. Specialized in PMS–OTA integration, data mapping, API workflow design, troubleshooting, and improving cross-system connectivity. Adept at bridging technical and business teams, analyzing payloads, optimizing authentication flows, and guiding clients through complex integration processes.
Overview
6
6
years of professional experience
Work History
Integration Specialist
BusyRooms LTD
04.2023 - Current
- Developed integration solutions using BusyRooms platform to streamline operations with global PMS and OTA systems, ensuring 98% data accuracy across multiple partner environments.
- Analyzed API documentation, schema structures, and connection requirements to align with platform capabilities.
- Conducted payload validation (JSON/XML), reconciliation checks, and data flow diagnostics to resolve sync issues.
- Collaborated directly with Engineering teams on API endpoint enhancements, error handling logic, and data model updates.
- Executed integration onboarding for enterprise clients, ensuring seamless setup, configuration, and technical validation.
- Implemented process improvements that enhanced system efficiencies and reduced downtime during integrations.
- Developed detailed integration flow diagrams, API reference notes, error code explanations, and troubleshooting guides.
- Performed end-to-end QA testing for new API releases, identifying defects and reporting reproducible steps to QA/Product.
- Trained staff on new integration tools and best practices, fostering a culture of continuous improvement.
- Analyzed user feedback to refine integration processes, enhancing overall user satisfaction and system performance.
- Acted as the technical liaison for clients, achieving a 95% satisfaction rating for integration support.
Senior/Associate Implementation Executive
Erevmax Technologies
01.2020 - 04.2023
- Managed end-to-end configuration, setup, and validation for API-based implementations connecting PMS, CRS, and OTA systems.
- Investigated integration failures using API logs, data audits, and system behaviour analysis to ensure data consistency.
- Conducted pilot testing for new API partners, validating payload structure, authentication flows, and call responses.
- Led cross-functional teams to streamline project workflows and enhance collaboration.
- Developed and implemented process improvements to increase operational efficiency.
- Provided technical guidance to enterprise clients on optimal data mapping, connectivity workflows, and API behaviour.
- Coordinated with stakeholders to define project scope and deliverables effectively.
- Facilitated training sessions to enhance team capabilities and knowledge sharing.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
Monitoring & Setup Configuration Specialist
Erevmax Technologies
09.2019 - 12.2019
- Configured and optimized system setups to enhance operational efficiency across multiple platforms.
- Supported QA teams in test case preparation, execution, and validation for new API-driven features.
- Updated and monitored database records using SQL to ensure integration stability across modules.
- Analyzed configuration processes and identified opportunities for automation, reducing manual errors significantly.
Education
Master of Science - Data Science
University of Sheffield
Sheffield, UK11-2018
Master of Engineering - Control System Engineering
Jadavpur University
Kolkata, India06-2014
Bachelor of Technology - Electrical Engineering
Seacom Engineering College
India06-2011
Skills
- REST and SOAP API integration
- Proficient in JSON/XML validation
- PMS/OTA Connectivity (Opera, Protel, MEWS, Cloudbeds, STAAH, Siteminder, RateGain)
- Data Mapping & Schema Interpretation
- Integration Architecture & Workflow Design
- API Troubleshooting & Root-Cause Analysis
- SQL for Data Validation & Issue Investigation
- Documentation and use case analysis
- SaaS deployment and client integration
- QA Testing, UAT, Regression Analysis
- Proficient in R and Python for statistical analysis
- Tools: Jira, Postman, Mondaycom, Salesforce, Confluence, Zoho, Tableau
Languages
English
Native or Bilingual
Hindi
Full Professional
Bengali
Native or Bilingual
Timeline
Integration Specialist
BusyRooms LTD
04.2023 - Current
Senior/Associate Implementation Executive
Erevmax Technologies
01.2020 - 04.2023
Monitoring & Setup Configuration Specialist
Erevmax Technologies
09.2019 - 12.2019
Master of Science - Data Science
University of Sheffield
Master of Engineering - Control System Engineering
Jadavpur University
Bachelor of Technology - Electrical Engineering
Seacom Engineering College