Sreedevi Thottarathu Madhu
Oakville,ON
Summary
- Reliable and enthusiastic prospect looking for an opportunity with proven experience in Customer Service Industry. High integrity professionalism in service orientated business and Social environment with skills in data analysis, customer service and banking industry.
- Multi-tasking and interpersonal communication and attention to details.Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
- Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in cashier role.
- Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities.
- Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
- Knowledgeable cash desk operator with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
3
3
years of professional experience
Work History
Cashier
Iqbal Halal Foods
08.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Process Associate - Operations
Infosys BPO Ltd.
01.2021 - 03.2023
- Dealing with the queries of British Telecom (UK) customers related to Telephone and Broadband through calls and Emails
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Troubleshooting the issues related to Telecom products and resolve efficiently and effectively
- Maintain a proper contact with inter departments to ensure proper resolution
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
NPower Junior IT analyst Certificate -
Google
NPower 12.2023
Bachelor of Technology (BTech) - Electronics and Communication
MG University
Kmea Engineering College03.2018
Skills
- Cash Handling
- Merchandising
- Telephone reservations
- Negotiation
- Documentation and report generation
- Excel
- Professional communication with high quality business ethics
- Microsoft office
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
Languages
English
Full Professional
Timeline
Cashier
Iqbal Halal Foods
08.2023 - 04.2024
Process Associate - Operations
Infosys BPO Ltd.
01.2021 - 03.2023
NPower Junior IT analyst Certificate -
Google
Bachelor of Technology (BTech) - Electronics and Communication
MG University
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