Srdjan Bukvic
Kitchener,ON
Summary
Detail-oriented and client focused, with exemplary customer service, negotiation, crises communication, and analytical strengths; gained while managing initial analysis and coverage evaluation of claims, and ensuring stock levels were maintained.
Overview
19
19
years of professional experience
Work History
Fleet/Driver Mentor
Transpro Freight Systems
10.2016 - Current
- Building attitudes leading to co-operative and responsible conduct on our road network
- Developing habits, knowledge and skills that will enable the learner to become proficient drivers in a variety of changing road environments and weather conditions
- Creating awareness so that learner drivers can identify and apply techniques to safely respond to potential hazards
- Ensuring the learner driver’s knowledge and understanding of the road rules and regulations
- Giving learner drivers an understanding of their own capabilities and limitations as a driver so the learner can make suitable corrections for their own limitations
- Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant''s journey toward success.
- Addressed and resolved mentee concerns in timely and empathetic manner, maintaining positive and supportive mentor-mentee relationship.
- Ensured compliance with transportation regulations by keeping updated on laws, maintaining necessary certifications, and attending training sessions.
- Contributed to accident-free driving record through adherence to safety protocols and defensive driving techniques.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Regularly assessed progress and provided feedback to support continued development.
Driver Coordinator
Challenger Motor Freight
03.2016 - 10.2016
- Improved route efficiency by analyzing GPS data and adjusting schedules accordingly.
- Managed inventory of equipment and supplies required for efficient transportation operations while staying within budget constraints.
- Coordinated driver schedules for optimal coverage during high-demand periods.
- Optimized delivery routes through careful planning and consideration of traffic patterns, reducing overall fuel consumption costs.
- Mentored new hires, fostering a positive work culture that improved employee retention rates.
- Worked closely with personnel, customers, and contractors to resolve problems.
Driver/Safety Manager
Icon Transportation
05.2014 - 03.2016
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Coordinated facility inspections with external auditors to ensure adherence to industry best practices and regulatory requirements.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
Quality Control Supervisor
Clean-Up! Complete Janitorial Services
01.2006 - 05.2014
- Improved supplier relationships through consistent communication and feedback on product specifications.
- Identified and reported building maintenance needs in assigned buildings and facilities
- Knowledge of occupational hazards and standard safety practices for the area of work assigned
- Ensure that Company policies are followed and enforced by all staff
- Investigate/resolve customer complaints, with recommendations to ensure the same issue does not happen again
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
Materials/Tool Crib Buyer
Linamar Corporation
01.2010 - 01.2011
- Prepare, tabulate and analyze bids to determine lowest and best bidders; prepare and place purchase orders, and record proper documentation
- Forecasted purchasing trends and improved merchandising strategies.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Continuously monitored industry trends to identify new supply sources that could potentially improve overall procurement efficiency.
- Return damaged or incorrect items to vendors and processes necessary paperwork for credit
- Respond to employee requests, inquiries and problems regarding uniform issuance, office supplies, repair services, or costs of items
- Collect data on current market conditions to keep informed on market trends; interview salesmen regarding ordering of supplies
- Serve as primary point of contact and liaison with vendors for orders, bids, specifications, tracking; maintain documentation and performed other related transactions
- Perform accounts receivable physically and electronically in AS400 and PMX systems
- Identify the need for, and following through on, inventory replenishment on a daily basis
- Prepare necessary shipping documentation (packing slips, and Performa invoices) for various tooling that is being sent out for sharpening/grinding
- Communicated professionally both verbally and written with supervisors, engineers and management when in need
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
Claims Adjuster
Crawford And Company
01.2008 - 01.2009
- Analyzed case facts and monitor activities in order to identify possible fraud and/or abuse, and/or third party liability throughout the course of the claim
- Corresponded with or interviewed body shop technicians, witnesses, or claimants to compile claim information
- Calculated claim payments and approved payment of claims within a certain monetary limit while ensuring accurate and timely benefit payments and services, and proactively managing claim costs and expenses
- Established and maintained a high level of positive working relationships with internal and external customers, ensuring satisfaction with company services
- Provided seamless insurance claim support and customer service to clients by avoid conflict by means of demonstrating compassion and empathy
- Covered daily Queue duties, to provide clients, body shops, and rental companies with claim updates and resolved any issues/concerns that arose
- Seamlessly coordinated vehicle inspections, determined liability (via FDR rules), managed diary, and settled/paid miscellaneous expenses associated with the claim
- Worked in the Aviva’s 'General' database system to look up policies, document claim information, issue payments, and enter fault coding for underwriting department
Education
Business Insurance Co-op Diploma - Business Administration: Marketing
Conestoga College
Kitchener, ON01.2009
Skills
- Analytical skills
- Interpersonal skills
- Ability to work independently
- Ability to work in a team environment
- Determination
- Motivation
- Ability to function in high-pressure situations
- Understanding of insurance policies
- Knowledge of coverage options
- Knowledge of purchasing practices
- Administrative skills
- Organizational skills
- Negotiation capabilities
- Passion for excellence
- Proficiency in Microsoft Office
- Cross-functional team management
- Data entry systems
- Employee Training
- Written communication skills
- Verbal communication skills
- Business Analysis
- Marketing strategy
AWARDS
November 2024 Transpro Freight Million MIller
Central Ontario Regional Truck Driving Championship Third Place in the Tandem Tandem Category
February 2023 NAL insurance Driver of the month
Transpro Freight High Miller Award for 2022 and 2018
References
Available upon request.
Timeline
Fleet/Driver Mentor
Transpro Freight Systems
10.2016 - Current
Driver Coordinator
Challenger Motor Freight
03.2016 - 10.2016
Driver/Safety Manager
Icon Transportation
05.2014 - 03.2016
Materials/Tool Crib Buyer
Linamar Corporation
01.2010 - 01.2011
Claims Adjuster
Crawford And Company
01.2008 - 01.2009
Quality Control Supervisor
Clean-Up! Complete Janitorial Services
01.2006 - 05.2014
Business Insurance Co-op Diploma - Business Administration: Marketing
Conestoga College
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