Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sr. Bis-On Enterprises Ltd

Campbell River,BC

Summary

Driven by a goal-oriented mindset, I enhanced team productivity and customer satisfaction at SR. Bis-On through effective communication and collaboration. Skilled in customer relationship management and quality inspection, I consistently delivered exceptional service, fostering strong relationships and repeat business. My approach prioritizes results, leveraging both hard and soft skills to exceed employer expectations.

Overview

2
2
years of professional experience

Work History

Cleaning Service

SR. Bis-On
02.2023 - Current
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Planned work calendar by scheduling appointments and tracking customer service requests.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.

Cleaning Crew Member

Ayala Renovations
04.2022 - 02.2023
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Education

BBA - Tourism And Hotel Management

UDLAP
Cholula Puebla
11.2021

Skills

  • Goal-oriented mindset
  • Client Relationship Building
  • Complaint Handling
  • Workflow Management
  • Customer satisfaction measurement
  • Escalation management
  • Customer Service
  • Progress Reporting
  • Quality Inspection
  • Customer Relationship Management
  • Cost Estimation
  • Service Recommendations

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Cleaning Service

SR. Bis-On
02.2023 - Current

Cleaning Crew Member

Ayala Renovations
04.2022 - 02.2023

BBA - Tourism And Hotel Management

UDLAP

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Sr. Bis-On Enterprises Ltd