Sravya Arravalli
Markham,ON
Summary
Well- qualified Benefits and Payroll Administrator who manages the company's benefit program and processes payroll accurately and on time. Multi-tasking and customer service will be at the heart of my day-to-day work, ensuring employees' questions and concerns are promptly answered while maintaining regular payroll entries. Competent in maintaining employee files, managing benefit and payroll data, and handling tight deadlines. Professional and discrete, respecting the privacy of both the employees and the company and will always ensure confidentiality.
Overview
4
4
years of professional experience
Work History
Benefits Administrator
AGA Benefit Solutions
Markham, ON
11.2023 - Current
- Developed and administered employee benefit programs, including health, dental, vision and life insurance.
- Analyzed existing benefits policies and recommended changes to improve cost efficiency or increase coverage options.
- Managed open enrollment processes by providing guidance on available benefits and answering questions from employees regarding their options.
- Maintained accurate records of employee benefit enrollments and terminations in payroll system databases.
- Processed invoices related to employee benefit plans in order to ensure timely payments were made.
- Coordinated annual renewals for all group medical, dental, vision, life insurance policies as well as other voluntary programs such as flexible spending accounts.
- Responded promptly to inquiries from employees regarding their benefits coverage or eligibility status.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Oversaw administration of employee benefits and compensation.
- Checked accuracy and completeness of benefits applications and documents.
- Work closely with clients, members and vendors.
- Serve as primary contact for plan sponsors and members.
- Document and maintain administrative procedures for assigned benefits processes.
- Interface with clients and resolve client administrative inquiries and concerns.
- Maintain employee benefits files, maintain group benefits database and update member records.
- Gather member data and process monthly billing statements.
- Perform plan audits. Prepare, collect and organize data for review.
- Respond to written and telephone requests from clients within service standards.
- Provide recommendations for resolution of problems and issues and, as a colleague of the Administration team, look for process improvements.
- Participate in other projects requiring assistance, as needed
Payroll and Benefits Administrator
Broadstreet Properties Ltd
Campbell River, British Columbia
07.2020 - 10.2023
- Administered bi-weekly payroll for employees from multi provincial background using Excel and Ceridian Dayforce payroll systems.
- Set up and terminate employees as they become eligible/ineligible for company benefits using Payroll software and benefit provider software
- Coordinate leaves of absence and process claims and requests
- Communicate with employees regarding benefit eligibility and answer any questions
- Work closely with benefit provider regarding employee benefit changes/additions/inquiries
- Communicate proactively with employees about anticipated benefit adjustments and make accommodations as necessary
- Reconcile monthly benefit invoice against Payroll software and create adjusting entries for employees
- Monitor and update RPP set up/terminations as needed and prepare quarterly RPP reports.
- Set up and terminate employees as they Process bi-weekly payroll including overtime, sick pay, benefits, and vacation for all salaried and hourly employees Compile payroll data such as garnishments, vacation time, insurance, and other deductions.
- Compile timesheets and review work hours for completeness, accuracy, and correct cost allocation.
- Implement all wage changes accurately and in time for affected pay periods Reconcile payroll totals and ensure deductions are made as scheduled.
- Create internal management reports from the payroll system.
- Create and maintain payroll profiles for all new and existing employees as advised by HR.
- Developed recommendations for improvement of organization's personnel policies and practices.
- Stay current with payroll regulations, standards, and work methods.
- Respond to employee and government agency inquiries regarding payroll.
- Assist in the creation and timely distribution of T4s.
- Participate in meetings and add value by providing input and recommendations
- Checked accuracy and completeness of benefits applications and documents.
Client Service Representative
Broadstreet Properties Ltd
Campbell River, BC
01.2020 - 06.2020
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Audited customer account information to identify issues and develop solutions.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
- Scheduled and confirmed appointments based on customer availability.
Education
Post Graduation -Degree Diploma - Global Business Management
North Island College
Campbell River, BC08.2021
Bachelor of Accounting - Commerce And Computers
Loyola Academy Degree And PG College
Hyderabad, India04.2019
Skills
- Enrollment Coordination
- Payroll Support
- Vision Planning
- Team Management
- Problem Resolution
- Flexible Schedule
- Data Management
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Active Listening
- Good Work Ethic
- Computer Skills
- Customer Service
- Microsoft Office
- Organizational Skills
- Critical Thinking
- Planning & Organizing
- Invoicing Audits
Timeline
Benefits Administrator
AGA Benefit Solutions
11.2023 - Current
Payroll and Benefits Administrator
Broadstreet Properties Ltd
07.2020 - 10.2023
Client Service Representative
Broadstreet Properties Ltd
01.2020 - 06.2020
Post Graduation -Degree Diploma - Global Business Management
North Island College
Bachelor of Accounting - Commerce And Computers
Loyola Academy Degree And PG College
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