Summary
Overview
Work History
Education
Skills
Timeline
Generic

SRAVANTHI CHAKALI

Toronto,ON

Summary

Increase customer loyalty with proactive review and enhancement of internal processes to align with dynamic market conditions and integrate new strategies. Forward-thinking in enhancing training and mentoring programs to keep team agile and responsive to changing needs. Forward-thinking and analytical with industry-leading, multifaceted approach.

Overview

4
4
years of professional experience

Work History

Customer Service Supervisor

Paragon
11.2022 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.

Customer Service Representative

That's It Gifts
04.2021 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

HR Assistant

Ameyas IT Consulting
11.2019 - 10.2020
  • Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
  • Supported coordination of benefits open enrollment activities and process.
  • Collaborated closely with department heads to identify key skills gaps within their teams, supporting targeted training initiatives.
  • Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
  • Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.

Education

Health Informatics

Confederation College
Thunder Bay, ON
08.2022

No Degree - Leadership For Healthcare Professionals

Confederation College
Thunder Bay, ON
08.2021

Bachelor of Science -

Osmania University
Hyderabad ,Telanaga
05.2019

Skills

  • Time Management
  • Customer Service
  • Work Prioritization
  • Positive and Constructive Feedback
  • MS Office
  • Customer Relationship Management (CRM)
  • Complaint resolution
  • Expertise in sales
  • Account Updates

Timeline

Customer Service Supervisor

Paragon
11.2022 - Current

Customer Service Representative

That's It Gifts
04.2021 - 07.2022

HR Assistant

Ameyas IT Consulting
11.2019 - 10.2020

Health Informatics

Confederation College

No Degree - Leadership For Healthcare Professionals

Confederation College

Bachelor of Science -

Osmania University

Similar Profiles

CREATE PROFILE
SRAVANTHI CHAKALI