Sravani Kulkarni
Mississauga,ON
Summary
To associate with an Organization which progresses dynamically and give me a chance to update my knowledge and enhance my skills towards the growth of organization which provides a platform to achieve my goals. Talented and self-motivated data scientist with significant experience in data mining and statistical analysis. Offering 3 years of progressive professional experience across various technical industries. Seeking challenging opportunity to use excellent problem-solving skills to automate processes and drive operational efficiency.
Overview
4
4
years of professional experience
Work History
Data Analyst
Accenture
Hyderabad, India
09.2021 - 08.2022
- Hands on Experience using SQL, Excel, Tableau, Power BI.
- Working knowledge of project management tools like JIRA and JAMA.
- Developed Dashboards using Tableau and Power BI.
- Working Knowledge of IBM TRIRIGA and IBM Maximo Applications.
- Worked on larger data sets and bigger volumes of data for analysis.
- Good understanding of Database Structures, Stored Procedures and Trigger functions.
- Familiarity with Microsoft Azure Fundamentals.
Business Process Analyst
Accenture
Hyderabad, India
09.2019 - 09.2021
- Developed ongoing programmes using good team communication and collaboration.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service. Troubleshot problems and diagnosed faults.
- Give out the information and advice about available Products and services with Google Fi.
- Enhanced working relationships by participating in team-building activities. Picked up additional tasks to aid team success.
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Managed, coordinated and delivered projects to meet agreed timeframes. Stayed updated on company offerings through regular product research.
- Monitored email to promptly collect and respond to complaints.
- Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
- Educated users on automation systems and features.
- Work with Excel to track an account of the clients. Used analytics tools such as Tableau to support the sales team.
Operations Representative
Concentrix
Hyderabad, India
11.2018 - 04.2019
- Supported customers experiencing technical difficulties by quickly identifying issues, qualifying customer expectations and conducting troubleshooting to achieve timely first-time resolution.
- Employed knowledge of latest company updates to escalate or respond to incoming customer queries in line with best query-resolution practices.
- Stayed current on policies, procedures and standards to offer optimal support.
- Kept organised calendar and set up new appointments for field personnel resolving issues.
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Resolved customer queries over the email.
Education
Bachelor of Technology - CSE
JNTU University
Hyderabad, TG2018
Intermediate Certificate - MPC
Narayana Junior College
Hyderabad,TG2014
Board of Secondary Education - 10 Years
Dwaraka High School
Hyderabad, TG2012
Skills
- MS Excel
- Structured query language (SQL)
- Transact SQL
- Business management
- Microsoft Azure
- Database management
- Tableau
- Power BI
- Data mining
- Bug Life Cycle (BLC)
- Software Development Life Cycle (SDLC)
- Gap analysis
- Data quality
- Data warehousing
- Big Query
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native/ Bilingual
Kannada
Native/ Bilingual
Timeline
Data Analyst
Accenture
09.2021 - 08.2022
Business Process Analyst
Accenture
09.2019 - 09.2021
Operations Representative
Concentrix
11.2018 - 04.2019
Bachelor of Technology - CSE
JNTU University
Intermediate Certificate - MPC
Narayana Junior College
Board of Secondary Education - 10 Years
Dwaraka High School
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