Summary
Overview
Work History
Education
Skills
References
Languages
Modeling, Acting, Writing
Timeline
Generic

Srasta Ghimire

Brisbane,Australia

Summary

An experienced supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

7
7
years of professional experience

Work History

All Rounder/Supervisor

Rose gelateria
06.2023 - Current
  • Scooping gelato, focusing on customer service, supervising juniors are some of my main tasks as a supervisor at Rose Gelateria.
  • Brewed coffee and tea and changed out drink station syrups.
  • Displayed excellent communication skills when interacting with both customers and team members.
  • Utilized proper portion control to determine customers receive correct portion size.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.

FOH Supervisor

L’espresso Coffee House
01.2023 - 06.2023
  • My job was to overlook day to day work activities and to ensure the shifts are running smoothly, Making good coffees and providing excellent customer service has always been my priority so my work duties consisted of all these factors.
  • Streamlined FOH operations for increased efficiency and enhanced guest experience.
  • Reduced wait times with effective scheduling and efficient delegation of tasks among staff members.
  • Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
  • Led a team of baristas to deliver consistent high-quality beverages and food items to customers.

Customer service representative

IGA HG Retail
08.2022 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained up-to-date knowledge of product and service changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.

Juice Bar Manager

Charlie’s Fruit Market
03.2022 - 10.2022
  • Established a positive workplace culture that encouraged open communication and teamwork, resulting in high employee retention rates and increased job satisfaction.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Managed inventory control, ensuring optimal stock levels and minimizing waste.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Sales assistant

Ally Fashion
08.2021 - 10.2022
  • Started working here as a casual staff and became a PPT later, Re-stocking, organizing, Cleanliness and customer bonding were my sole priorities
  • Occasional rostering, checking in with the head office for any updates, changes in sales or discounts were the additional duties.
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.

Cafe Manager

Maple Café
09.2021 - 03.2022
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
  • Developed unique events and special promotions to drive sales.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.

Retail staff

IGA
11.2020 - 08.2021
  • My responsibility as a retail staff was to manage the stock in the store, receiving, and ordering deliveries, forwarding requests and duties to the manager
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Front of House Supervisor

Mercure Clear Mountain Lodge
01.2020 - 11.2020
  • I started working here as a Barista/FOH staff, later promoted to front of house supervisor
  • My responsibilities were to welcome customers, make coffees and drinks.
  • Performed cash handling activities and secured nightly bank deposits.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • This venue has A La Carte and a buffet service
  • Also, checking in with our in-house guests and providing room service, checking for amenities, rostering, recruiting, and making sure everything is in order.

Intern Associate Attorney

Liberty Law Links
03.2017 - 12.2019
  • This law firm is a family business that we opened during the year 20004 and I started working here during my high school years while I studied and worked part time
  • I worked as an Intern, taking clients in and forwarding the work to my seniors, consulting the clients with appropriate responses and front desk jobs
  • I worked here for about 2 years before moving to Australia.
  • Gathered, organized and input information into digital database.
  • Participated in workshops and presentations related to projects to gain knowledge.

Education

Bachelor of Criminology and Justice -

University of the Sunshine Coast

Skills

  • Goal-Oriented
  • Analytical Thinking
  • Strategic Planning
  • Staff Development
  • Quantitative skills
  • Staff Discipline
  • Employee Motivation
  • Operations Management
  • Customer Relations
  • Critical Thinking
  • Time Management
  • Flexible and Adaptable
  • Attention to Detail

References

AVAILABLE UPON REQUEST

Languages

English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Native or Bilingual

Modeling, Acting, Writing

I also do part time modeling and acting as well as writing.

Timeline

All Rounder/Supervisor

Rose gelateria
06.2023 - Current

FOH Supervisor

L’espresso Coffee House
01.2023 - 06.2023

Customer service representative

IGA HG Retail
08.2022 - 12.2022

Juice Bar Manager

Charlie’s Fruit Market
03.2022 - 10.2022

Cafe Manager

Maple Café
09.2021 - 03.2022

Sales assistant

Ally Fashion
08.2021 - 10.2022

Retail staff

IGA
11.2020 - 08.2021

Front of House Supervisor

Mercure Clear Mountain Lodge
01.2020 - 11.2020

Intern Associate Attorney

Liberty Law Links
03.2017 - 12.2019

Bachelor of Criminology and Justice -

University of the Sunshine Coast

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Srasta Ghimire