S.Randell Borup
Clive
Summary
Reliable Attendant highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated. Offering 5+ years of experience in the service industry.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Manager /Service Advisor
Gary Moe Chrysler
06.2024 - 02.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Service Manager
Sylvan Lake RV
09.2022 - 06.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Automotive Service Advisor
Gary Moe Chrysler
09.2019 - 06.2021
- Answered questions and provided information about customer vehicles.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Coordinated between billing department and customers to resolve problems.
- Responded to all customer inquiries thoroughly and professionally.
- Educated customers about brand to incite excitement about company's mission and values.
- Used technical skills to complete work orders in PBS.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items and trash from customer areas.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Warranty Service Representative
Gary Moe Chrysler
07.2019 - 06.2021
- Generated, posted and attached information to claim files.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Verified client information by analyzing existing evidence on file.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Collected premiums and issued accurate receipts.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Modified, updated and processed existing policies.
- Acted as warranty subject matter expert, answering internal and external questions and inquiries.
- Checked documentation for accuracy and validity on updated systems.
- Processed and recorded new policies and claims.
Warranty Administrator
Gary Moe Hyundai
03.2018 - 09.2019
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Maintained detailed service and customer records.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Monitored factory recalls and announcements to stay on top of changes.
- Processed claim paperwork and followed up on missing information to complete processing.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Checked documentation for accuracy and validity on updated systems.
- Communicated effectively with staff members of operations, finance and clinical departments.
Internal Service Advisor
Gary Moe Hyundai
03.2018 - 09.2019
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Retained accurate records of purchases, titles and sales.
- Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
- Performed scheduled and unscheduled maintenance tasks.
- Read and followed technical documentation to complete accurate repairs.
- Assessed vehicle maintenance status and completed needed service.
- Communicated issues to supervisor and helped develop solutions.
- Explained estimates and determined repair timelines to manage customer expectations.
- Inspected customer vehicles for wear, tear and damage from accidents.
Appointment Coordinator
Gary Moe Hyundai
09.2018 - 02.2019
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Acted as first point of contact and set appointments for prospective clients.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Established and maintained client rapport by utilizing quality customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Set appointments with salespeople and potential customers.
- Scheduled and confirmed appointments and meetings for senior management team.
- Handled complaints and questions, and re-directed calls to other team members.
Receptionist
Gary Moe Hyundai
09.2017 - 08.2018
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered and quickly redirected large volume of calls on central system.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Kept reception area clean and neat to give visitors positive first impression.
Rail Installer
V.N.O Exteriors
04.2013 - 07.2015
- Dismantled structures and prepared equipment for travel or site movement.
- Inspected projects, identified issues that occurred and implemented corrective measures.
- Unloaded and positioned prefabricated steel and heavy equipment using hoisting equipment, such as cables, pulleys or hooks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exceeded goals through effective task prioritization and great work ethic.
- Installation of dura deck materials, glass and metal railing to residential & commercial properties
- preparation of up coming jobs, sanding & mudding decks, gathering supplies, loading all supplies to job site
Education
High School Diploma -
Ecole Secondaire Lacombe Composite High School
Lacombe, AB06.2005
Skills
- Tire pressure and fluid checks
- Cleaning procedures
- Vehicle maintenance reports
- Safety awareness
- Excellent Communication
- Problem-Solving
- Critical Thinking
- Positive attitude
- Computer skills
- Productivity monitoring
- Customer satisfaction
- Warranty management
Languages
Certification
Georgian Automotive Business School of Canada
Service Managment program graduate.
Timeline
Service Manager /Service Advisor
Gary Moe Chrysler
06.2024 - 02.2025
Service Manager
Sylvan Lake RV
09.2022 - 06.2024
Automotive Service Advisor
Gary Moe Chrysler
09.2019 - 06.2021
Warranty Service Representative
Gary Moe Chrysler
07.2019 - 06.2021
Appointment Coordinator
Gary Moe Hyundai
09.2018 - 02.2019
Warranty Administrator
Gary Moe Hyundai
03.2018 - 09.2019
Internal Service Advisor
Gary Moe Hyundai
03.2018 - 09.2019
Receptionist
Gary Moe Hyundai
09.2017 - 08.2018
Rail Installer
V.N.O Exteriors
04.2013 - 07.2015
Georgian Automotive Business School of Canada
Service Managment program graduate.
High School Diploma -
Ecole Secondaire Lacombe Composite High School
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