Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sradha Patel

Brampton,ON

Summary

Results-driven leader with 5+ years of experience and a high level of business acumen. Highly productive with a record of achieving all set targets. Proactive in establishing a cooperative business climate across multiple departments and levels. Seeking to develop constructive

client relationships and achieve organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager

Pizza Hut
02.2019 - Current
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Engage with decision makers at focused on accounts and plan to begin with gatherings for exterior deals group.
  • Maintained tracking activity through CRM, Salesforce.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Bank Teller

ICICI Bank
01.2014 - 02.2015
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Customer Service Representative

TCS
01.2013 - 01.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted available products and services to customers during service, account management and order calls.

Education

High School Diploma -

Lambton College
Mississauga, ON
08.2018

Skills

  • Cash Handling Expertise
  • Verbal and Written Communication
  • Customer Relationship Management
  • Complex Problem-Solving
  • Consulting Supervisors
  • Time Management
  • Strong Communication skills
  • Microsoft Skills

Certification

Food Handler Certificate.

( Probeit)

Timeline

Manager

Pizza Hut
02.2019 - Current

Bank Teller

ICICI Bank
01.2014 - 02.2015

Customer Service Representative

TCS
01.2013 - 01.2014

High School Diploma -

Lambton College

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Sradha Patel