Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sqelecw Montilla-Manuel

Toronto,Ontario

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supervisor

Kairo Hospitality
Toronto, ON
08.2022 - 03.2024
  • Implemented and maintained operational procedures to ensure efficiency in daily tasks and a positive experience for guests.
  • Proactively assisted in various roles, such as food preparation, cashiering, and adapting to business needs.
  • Managed cash transactions, ensuring balanced registers mid-shift as well as at the end of each shift.
  • Responsible for counting and verifying vault contents at the beginning and end of each shift.
  • Trained and mentored team members, fostering a culture of excellence, teamwork, and genuine hospitality.
  • Demonstrated strong communication skills in coordinating with the team to fulfill guests’ requests and maintain a smooth workflow.
  • Oversaw inventory management with back-of-house managers, ensuring adequate stock levels and minimizing waste.
  • Collaborated with the hospitality manager to develop and execute strategies for improving team performance and guests’ satisfaction.
  • Conducted regular team meetings with the executive manager to address concerns, communicate updates, and reinforce company values.

Manager

Ska-Hiish Esso
Chase, British Columbia
05.2019 - 08.2022
  • Supervised and trained staff, fostering a productive and efficient work environment.
  • Ensured compliance with safety and environmental regulations, adhering to industry standards.
  • Managed inventory and ordered fuel and merchandise, optimizing stock levels and minimizing waste.
  • Handled customer inquiries and complaints, providing exceptional service and resolving issues promptly.
  • Monitored sales and financial transactions, ensuring accurate and balanced records.
  • Maintained the station's cleanliness and appearance, creating a welcoming environment for customers.
  • Assisted the Gas Station Manager with administrative tasks, including scheduling shifts, budgeting, and preparing reports.
  • Analyzed sales data to identify trends and implement strategies for improving profitability.
  • Coordinated maintenance and repair work to ensure all equipment was functioning properly.
  • Developed and maintained relationships with suppliers to ensure timely delivery of products.

Front of House Manager

Q Rico Restaurant
Bronx, New York
05.2015 - 05.2019
  • Managed day-to-day front-of-house operations, ensuring excellent customer service and smooth workflow.
  • Supervised and trained a team of servers, and hosts focusing on delivering high standards of service and maintaining a positive guest experience.
  • Handled scheduling, staffing, and daily shift assignments to optimize coverage and performance during peak hours.
  • Developed and implemented service procedures to enhance guest satisfaction and increase repeat business.
  • Resolved customer complaints promptly and professionally, turning challenging situations into positive outcomes.
  • Coordinated with the kitchen staff to ensure seamless communication and service efficiency.
  • Managed front-of-house inventory, including ordering supplies, tracking stock levels, and minimizing waste.
  • Assisted in creating marketing and promotional strategies to boost restaurant traffic and sales.

Education

High School Diploma -

NorKam Senior Secondary School
Kamloops, BC
05-2020

Skills

  • Communication: Effectively communicates information clearly and concisely, both verbally and in writing Includes active listening and the ability to adjust communication style
  • Leadership: Able to guide, motivate, and influence others to achieve common goals by taking initiative, making decisions, and inspiring confidence in others
  • Problem Solving: A combination of critical thinking and creativity to analyze challenges, identify effective solutions, and implement strategies to overcome obstacles
  • Critical Thinking: Think objectively, consider multiple perspectives, and assess the implications of choices Able to analyze information, evaluate situations, and make well-informed decisions

Certification

First Aid and CPR
May 2023 - May 2028
Heart 2 Heart

  • Certified in Standard First Aid & CPR/AED level C
  • CSA Std. Z1210-17 – Intermediate

Food Safety Training
August 2022 - August 2027
Food Handlers Certification

  • Successfully completed a Food Handler Certification Course that is recognized across Canada and accepted by all Health departments.

Smart Serve Certification

July 2024 - July 2029

  • Certified to serve alcohol responsibly in Ontario, demonstrating knowledge of responsible alcohol service practices.

Timeline

Supervisor

Kairo Hospitality
08.2022 - 03.2024

Manager

Ska-Hiish Esso
05.2019 - 08.2022

Front of House Manager

Q Rico Restaurant
05.2015 - 05.2019

High School Diploma -

NorKam Senior Secondary School

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Sqelecw Montilla-Manuel