Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Irena SONG

Vancouver,BC

Summary

Experienced and personable Customer Service Representative with a proven track record in various industries. A dedicated team player with a positive attitude, adept at client rapport, and committed to customer satisfaction. Demonstrates a passion for relationship-building, partnership cultivation, and contributing to company success. Highly motivated and adaptable, excelling in independent work. Skilled in data entry, money handling, and quick skill acquisition. Holds a relevant degree, offering strong communication and interpersonal skills. Diligent college student focused on prompt project completion, adaptability, and equitable task distribution. Seeking part-time employment with flexibility for weekend and evening shifts.

Overview

8
8
years of professional experience

Work History

Manager

GEC Management Ltd.
Shanghai, CHINA
03.2019 - 09.2023
  • Managed inventory efficiently through proactive reordering and record updates.
  • Stayed abreast of industry trends by participating in trade shows, conferences, and seminars.
  • Streamlined purchasing processes to guarantee resource availability with meticulous inventory oversight. Maintained optimal inventory levels by recognizing recurring business needs.
  • Collaborated with internal teams to understand requirements and devise effective purchasing strategies.
  • Negotiated contracts with supply vendors for competitive pricing and generated regular purchase activity reports.
  • Established and vetted vendor relationships through contract negotiations. Sourced new vendors, negotiated prices for optimal value, and executed annual purchasing plans across diverse categories.

Director

Shanghai Data Management Consulting Co., Ltd
Shanghai, CHINA
07.2015 - 02.2019
  • Conducted daily merchandise display audits for pricing accuracy and collaborated across departments for smooth store workflow.
  • Analyzed business performance data and forecasted results for upper management.
  • Executed opening, closing, and shift change functions to uphold operational standards.
  • Analyzed customer feedback surveys for service improvement and produced accurate project reports.
  • Maintained inventory records, ordered supplies based on trends, and scheduled employee shifts according to store needs.
  • Managed budgets, coordinated itineraries, and scheduled appointments for enhanced productivity.
  • Appraised inventory regularly, forecasted customer demand, and achieved cost-savings through functional problem-solving.
  • Identified and addressed customer needs promptly and efficiently.

Education

Associate of Arts - Community Management And Service

Open University of China
CHINA
01-2004

Skills

  • Business Development
  • Contract Management
  • Budget Control
  • Customer Relationship Management (CRM)
  • Negotiation
  • Schedule Preparation
  • Time Management
  • Business Planning
  • Sales Techniques
  • Business Administration

Languages

Chinese (Mandarin)
Native/ Bilingual
English
Professional

References

References available upon request.

Timeline

Manager

GEC Management Ltd.
03.2019 - 09.2023

Director

Shanghai Data Management Consulting Co., Ltd
07.2015 - 02.2019

Associate of Arts - Community Management And Service

Open University of China

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Irena SONG