Spring Huynh
Shift Supervisor
Burnaby
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
07.2023 - Current
- Increased sales performance through effective upselling techniques
- Increased customer connections score from 22 to 37 (this is the data from 11am to close by monthly)
- Streamlined inventory management, reducing waste and optimizing stock levels by checking and creating ad hoc count when necessary.
- Brought up food taste score +12 point in 1 week, store operations from 54 - 65 in 6 weeks.
- Ensure the store is always ready, set, clean.
- Always focus on store action plan and weekly merchant mindset to achieve efficiency outcomes.
- Collaborated with store manager to develop strategies for boosting overall store performance, leading to higher profit margins.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to inefficient layouts.
- Enhanced processes by pinpointing bottlenecks and stepping in to resolve immediately.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Barista
Starbucks
05.2022 - 06.2023
- Be a barista trainer.
- Create customer connections to ensure long-term sales.
- Built beverages to the Starbucks standard.
- Memorized official and off-menu preparation to serve all customer beverage desires.
- Merchandised display cases and diligently promoted prepared food to drive business revenue.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Addressed and resolved customer concerns by implementing the “LATTE" method to maintain brand loyalty.
- Enthusiastically engaged customers during busy periods to keep mood positive and fun.
- Cleaned and sanitized work areas, utensils and equipment following Starbucks standard.
- Educated customers on beverages menu items and provided samples of daily brews.
Assistant Manager
Tim Hortons
09.2021 - 05.2022
- Planned, organized, directed, controlled and evaluated daily operations
- Daily office entries
- Managed labour costs through effective floor management
- Placed, checked and stocked weekly inventories
- Ensured all restaurant policies are followed during the shift (cash policies, meal and break policies, food safety policies)
- Encouraged an exciting and fun environment while motivating team members to meet goals
- Ensuring that product launches and promotion are executed
- Resolving guest issues.
Supervisor
Hive Café
09.2020 - 09.2021
- Had the knowledge in checking inventories, receiving, and storing stocks
- Assisted with new partners training by reinforcing successful performance
- Provided feedback to store manager on partner performance during shift
- Capable of working with and leading a group of people toward daily goals
- Discovered and responded to customer needs
- Checking in on customers to collect feedback regarding products and satisfaction
- Followed up with team members during the shift to ensure the standard of customer service.
Barista
Hive Café
11.2019 - 09.2020
- Experienced in using espresso machines and coffee brewers
- Trained about making coffee drinks by following recipes and preparation techniques such as Espresso, Americano, Latte, and Cappuccino
- Had the knowledge about making wraps, toasts, and recognizing pastries
- Frequently checking the supply of items such as coffee beans, syrups, and refill stocks for the coffee bar
- Performed opening and closing procedures as well as cleaning duties
- Performed many different tasks within the store during each shift.
Education
Diploma - Hospitality Management
Douglas College
01.2019 - 2021.05
Skills
Customer-Oriented
Inventory Control
Employee Training
Workplace Safety
Decision-making capabilities
Goal Setting and Tracking
Availability
Be able to work full-time
Open schedule
Timeline
Shift Supervisor
Starbucks
07.2023 - Current
Barista
Starbucks
05.2022 - 06.2023
Assistant Manager
Tim Hortons
09.2021 - 05.2022
Supervisor
Hive Café
09.2020 - 09.2021
Barista
Hive Café
11.2019 - 09.2020
Diploma - Hospitality Management
Douglas College
01.2019 - 2021.05
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