Faith Pursley
Hamilton,ON
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dining Server
LaSalle Park Retirement Community
03.2023 - Current
- Work in the food and beverage department, processing and delivering food and beverage orders for both dine in, take out, and suite delivery to resident condominiums
- Clean and set dining areas and workstations, including prepping supplies
- Check food orders prior to serving to ensure that they are correct, properly presented, and special requests have been met
- Give personal attention, take personal responsibility, and uses teamwork when providing services to residents
- Respond to concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude
Concierge
LaSalla Park Retirement Community
01.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Crew Member
McDonald's
03.2021 - 03.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Team Member
Tim Hortons
07.2020 - 03.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted customers daily, greeting them, answering customers questions, and providing information on procedures or policies.
- Resolved customer complaints regarding sales and service
Sanitation and Cleaning
Arodal Services
03.2020 - 03.2021
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Education
Diploma - Early Childhood Education
Mohawk College
Hamilton, Ontario09.2025
High School Diploma -
Westdale Secondary School
Hamilton, Ontario06.2022
Skills
- Surface Work
- Legal Requirements
- Allergy Sensitivities
- Customer Deliveries
- Procedure Monitoring
Certification
- WHMIS Certification
- First Aid and CPR Training
Timeline
Dining Server
LaSalle Park Retirement Community
03.2023 - Current
Concierge
LaSalla Park Retirement Community
01.2023 - Current
Crew Member
McDonald's
03.2021 - 03.2023
Team Member
Tim Hortons
07.2020 - 03.2021
Sanitation and Cleaning
Arodal Services
03.2020 - 03.2021
Diploma - Early Childhood Education
Mohawk College
High School Diploma -
Westdale Secondary School
- WHMIS Certification
- First Aid and CPR Training
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