S P Lakshika Sanjeewani Thilakarathna
Kandy,Sabaragamuwa
Summary
Dynamic Assistant Manager with a strong track record in driving insurance product sales and enhancing customer satisfaction. Proven ability to coordinate sales support and foster team collaboration to achieve organizational goals.
Overview
2026
2026
years of professional experience
6
6
Certifications
Work History
Assistant Manager - Bancassurance
Hatton National Bank
Kandy
2022 - Current
- Managed bancassurance partnerships by coordinating with branch staff to increase insurance product sales and meet targets.
- Monitored policy issuance, renewals, and claims support ensuring timely processing and high customer satisfaction.
- Assisted in managing daily banking operations and improving customer service initiatives.
- Coordinated communication between departments to improve collaboration and support sales growth. between departments to improve sales.
- Analyzed customer feedback to identify areas for service improvement.
- Participated in strategic planning sessions to align branch goals with organizational objectives.
- Provided training and support to new staff on banking procedures and policies.
- Delegated work to staff, setting priorities and goals.
Senior Executive Bancassurance
Hatton National bank
Kegalle
2019 - 2021
- Achieved assigned insurance sales targets by actively sourcing leads from bank channels and converting walk-in and referred customers.
- Supported relationship managers and branch teams with product guidance, joint customer meetings, and deal closures to maximize revenue.
- Monitored policy lifecycle activities—issuance, endorsements, renewals, claims coordination—to enhance service excellence.
- Managed customer and policy records in internal systems, upholding data integrity and supporting audit readiness.
Executive Bancassurance
Hatton National Bank
Kegalle
2016 - 2018
- Coordinated policy issuance and follow-ups to ensure timely proposal completion and efficient onboarding.
- Cultivated relationships with bank personnel and customers to drive renewals, address service requests, and encourage repeat business.
- Guided customers in selecting suitable insurance products by clearly explaining policy features, benefits, and documentation requirements.
Junior Executive Bancassurance
Hatton National Bank
Kegalle
2014 - 2015
- Formulated and executed strategies that streamlined executive workflows.
- Designed and executed operational processes to enhance collaboration across departments.
- Facilitated team meetings to clarify project goals and align departmental strategies.
Bancassurance Officer
Hatton National Bank
Kegalle
2009 - 2013
- Coordinated daily operations to enhance workflow and optimize resource allocation.
- Ensured compliance with company policies and regulatory requirements to mitigate risks.
- Contributed to upper management meetings by providing updates on progress of current initiatives.
Agent Bancassurance officer
Hatton National Bank
Kegalle
2007 - 2009
- Developed strong client relationships through effective communication and service delivery.
- Facilitated customer inquiries and resolved account issues efficiently.
- Managed daily transactions while ensuring compliance with banking regulations.
- Processed loan applications and conducted thorough risk assessments.
Education
Professional And Business Skills
Diploma
University Of Colombo 01-2026
Professional Selling
Diploma
SLIM01-2024
Life Member of NLP Association of Excellence
Certificate Course
NLPEA - UK01-2022
Life And Business Coaching
Certificate Course
SLITAD01-2022
Business Coaching
Certified Trainer
SLITAD01-2022
Secondary School
St.Joseph Balika Maha Vidyalaya
Kandy 01-2002
Primary School
Kegalu Balika Maha Vidyalaya
Kegalle01-1996
Transformation Coaching
Certification
Skills
- Customer relationship management
- Insurance product knowledge
- Effective communication
- Team collaboration
- Sales support coordination
- Training and development
- Strategic thinking
- Customer rapport
- Time management
- Customer service
- Policy administration
- Conflict resolution
- Coaching and mentoring
Languages
English
Professional
Sinhala
Professional
Certification
Certified Hypnosis Practitioner
Accomplishments
Best Insurance Provider HNB - North Central Region (2009,2010,2014,2017,2018,2019,2020,2021,2022,2023,2024)
Memberships
- Member of DEI Group of HNB Assurance
- Life Member of NLP Association of Excellence (NLPEA-UK)
References
References available upon request.
Timeline
Assistant Manager - Bancassurance
Hatton National Bank
2022 - Current
Senior Executive Bancassurance
Hatton National bank
2019 - 2021
Executive Bancassurance
Hatton National Bank
2016 - 2018
Junior Executive Bancassurance
Hatton National Bank
2014 - 2015
Bancassurance Officer
Hatton National Bank
2009 - 2013
Agent Bancassurance officer
Hatton National Bank
2007 - 2009
Professional And Business Skills
Diploma
Professional Selling
Diploma
Life Member of NLP Association of Excellence
Certificate Course
Life And Business Coaching
Certificate Course
Business Coaching
Certified Trainer
Secondary School
St.Joseph Balika Maha Vidyalaya
Primary School
Kegalu Balika Maha Vidyalaya
Transformation Coaching
Certification