Spencer Kauer
Toronto
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender
Town Wings
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Locations Support Personnel
Entertainment Partners
05.2021 - 09.2024
- Assisted the location department on film sets.
- Duties included coning, lettering, and monitoring equipment, opening/locking up of studio.
- Aided in staging and wrapping of sets prior and proceeding shooting.
Server/Bartender
Wild Goose
11.2021 - 05.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Host
The Thirsty Penguin (Canlan)
05.2018 - 01.2020
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Arts - English
University of Toronto
Toronto06-2024
Skills
- Serving/Bartending
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Order accuracy
- Quality control
- Table bussing
Languages
English
Certification
- Smart Serve
- Forklift Certification
- Servsafe Food Handling
Timeline
Server/Bartender
Town Wings
10.2024 - Current
Server/Bartender
Wild Goose
11.2021 - 05.2024
Locations Support Personnel
Entertainment Partners
05.2021 - 09.2024
Host
The Thirsty Penguin (Canlan)
05.2018 - 01.2020
Bachelor of Arts - English
University of Toronto
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