Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Interests
Timeline
Generic

Spencer Holliday

Regina

Summary

To obtain employment in customer service, financial services, and/or sales-driven roles which match up with over 14 years of experience in the industry which includes non profits, government, banking, and private sector.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Representative & Sales Rep

Unified CX Solution on Behalf of Execulink Telecom
01.2023 - 10.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Vacation Advisor

LiveXchange on Behalf of Vacasa
03.2022 - 08.2022
  • Enhanced customer satisfaction by providing personalized vacation recommendations and booking services.
  • Increased repeat business with exceptional customer service and follow-up communication.
  • Collaborated with team members to exceed sales goals and maximize revenue generation.
  • Facilitated group travel arrangements, coordinating logistics for seamless experiences.

Roadside Assistance Agent

SYKES
01.2021 - 05.2021
  • Utilized GPS technology to accurately locate stranded motorists for faster response times.
  • Handled challenging situations with diplomacy, resolving conflicts between customers and service providers when necessary.
  • Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
  • Collaborated with team members to continuously improve processes and procedures within the department.
  • Established strong relationships with local service providers to ensure prompt response times during emergencies.

Security Officer

Century Casino Calgary LTD
07.2014 - 04.2015
  • Observation of patrons, ID verification, alcohol & gaming policy enforcement, removal of patrons or VSE registered players, cash box & money count duties
  • Customer service
  • Standing, walking, focusing, concentrating, memory use for long durations
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.

Financial Services Representative

CIBC
11.2013 - 02.2014
  • Outbound calling & sales of various credit, lending, banking products, medium level computer work, fast-paced work environment, intermediate accounting/financial work
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.

Customer Service Rep, Collections Rep, Business Support Rep

SaskPower Corporation
05.2009 - 07.2013
  • Duties included utility bill correction, collection, correspondence, interfacing with other various gov't departments, other crowns, technical & non-technical dispatching, simple accounting, bookkeeping, medium to high level computer work
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Catalog Associate

Sears Canada
03.2006 - 04.2007
  • Telephone catalog ordering, computer skills/customer service, order tracking, up-selling (Credit Cards, etc.,)
  • Improved customer satisfaction with timely and accurate catalog updates, ensuring product information was current and reliable.

Education

Grade 12 Diploma -

Campbell Collegiate
Regina, SK

Arts Major -

University of Regina
Regina, SK

Certificate of Machinist -

SIAST
Saskatoon, SK
05.2018

Bachelor of TCM/Acupuncture - Acupuncture/TCM

Canadian Institute of Traditional Chinese Medicine
Calgary, AB

Skills

  • Proficient in business standard software applications
  • Verbal communication skills
  • Writing ability
  • Creative problem solving
  • Self-motivation
  • Quick learning
  • Desire to grow
  • Adaptability
  • Prioritization
  • Diverse work/life experience
  • Professional development
  • Call center experience

Languages

English
Native or Bilingual

Certification

Valid Class 5 License NO DUI's. NO criminal record. Clear background checks.

Additional Information

  • A+ Computer certificate - Duncans, Regina, SK
  • CSTS 09 - Saskatoon, SK

Interests

DJ with varied music collection

Enjoy working on automobiles particularly Japanese imports

Outdoor lifestyle interests: Hiking, Fishing, Camping

Metaphysics enthusiast, Certified Feng Shui Professional and seeking Purple Star Astrology certification

Timeline

Customer Service Representative & Sales Rep

Unified CX Solution on Behalf of Execulink Telecom
01.2023 - 10.2024

Vacation Advisor

LiveXchange on Behalf of Vacasa
03.2022 - 08.2022

Roadside Assistance Agent

SYKES
01.2021 - 05.2021

Security Officer

Century Casino Calgary LTD
07.2014 - 04.2015

Financial Services Representative

CIBC
11.2013 - 02.2014

Customer Service Rep, Collections Rep, Business Support Rep

SaskPower Corporation
05.2009 - 07.2013

Catalog Associate

Sears Canada
03.2006 - 04.2007

Bachelor of TCM/Acupuncture - Acupuncture/TCM

Canadian Institute of Traditional Chinese Medicine

Grade 12 Diploma -

Campbell Collegiate

Arts Major -

University of Regina

Certificate of Machinist -

SIAST

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