Spencer Hickman
Fresno
Summary
Results-driven professional with extensive experience in auto damage assessment and repair management. Known for delivering consistent results by leading teams to achieve high levels of efficiency and customer satisfaction. Focuses on collaboration and adaptability to meet evolving industry demands, leveraging strong problem-solving skills and effective communication.
Overview
10
10
years of professional experience
Work History
Auto Damage Adjuster
GEICO
08.2015 - 12.2016
- Conducted comprehensive vehicle inspections to accurately assess damage and determine repair costs.
- Collaborated with repair shops to ensure accurate estimates and quality repairs for clients.
- Managed a large caseload of auto damage claims, ensuring prompt resolution while maintaining high-quality standards in all aspects of handling each case.
- Proactively communicated with clients throughout the claim process, setting clear expectations and delivering updates as needed.
Auto Damage Supervisor
GEICO
01.2017 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Education
BBA - International Business
University of San Diego
San Diego, CA05-2015
Skills
- Workflow optimization
- Staff training and development
- Verbal and written communication
- Customer service
- Team building
- Problem-solving
Timeline
Auto Damage Supervisor
GEICO
01.2017 - Current
Auto Damage Adjuster
GEICO
08.2015 - 12.2016
BBA - International Business
University of San Diego
Similar Profiles
Amanda JacobyAmanda Jacoby
Customer Service Representative at GEICOCustomer Service Representative at GEICO
Brent WatsonBrent Watson
Lead Supervisor - Glass Claims at GEICOLead Supervisor - Glass Claims at GEICO
Gabriel MendozaGabriel Mendoza
Bilingual Customer Service Representative at GEICOBilingual Customer Service Representative at GEICO
Hope RodriguezHope Rodriguez
Claims Adjuster at GEICOClaims Adjuster at GEICO
SARTAJ SHOKARSARTAJ SHOKAR
General Manager at Mountain Mike's PizzaGeneral Manager at Mountain Mike's Pizza