Spencer Fright
Toronto,Ontario
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Starbucks
Toronto, Ontario
11.2023 - 07.2024
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Analyzed operational data to identify areas for improvement.
Shift Supervisor Lead
Starbucks
10.2017 - 11.2023
- Coached and directed team to successfully meet operational and profit goals.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Certificate of Technical Studies - Cyber Security
University of Toronto
Toronto, ON10-2026
Bachelor of Hospitality And Tourism Management - Tourism And Hospitality Management
Georgian College of Applied Arts And Technology
Barrie, ON06-2013
Skills
- Customer-Oriented
- Staff Scheduling/Payroll
- Operations Management
- Business Administration
- Key Performance Indicators
- Verbal and written communication
- Human Resources Support
Certification
- Food Handles Certification 2023
- First Aid Certification 2023
- WHMIS 2024
References
References available upon request.
Timeline
Assistant Store Manager
Starbucks
11.2023 - 07.2024
Shift Supervisor Lead
Starbucks
10.2017 - 11.2023
Certificate of Technical Studies - Cyber Security
University of Toronto
Bachelor of Hospitality And Tourism Management - Tourism And Hospitality Management
Georgian College of Applied Arts And Technology
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