SPENCER CUNNINGHAM
Ottawa
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
14
14
years of professional experience
Work History
General Manager
Collision Repair Experts
11.2024 - Current
- Oversee Daily Operation of automotive repair facility working directly for TD Insurance.
- P&L Management - $7 Million
- Manage exclusive vendor partnership with TD Insurance.
- Staffing responsibility of 25+ employees
- Coordinate and maintain vendor relationships with parts equipment and shop material vendors
- Managing accounts payable and receivable for all vendors.
- Ongoing recruiting for bench strength.
- Payroll processing for hourly, salary and flat rate employees.
General Manager
Assured Automotive
07.2022 - 10.2023
- Oversee daily operation of automotive repair facility. P&L-$2 million
- Plan and coordinate repairs of vehicles in a timely manner.
- Manage 10+ employees in various departments.
- Coordinate and maintain relationships with vendors.
- Accounts payable and receivable.
- Coach develop and train staff as needed.
- Recruiting and Hiring as needed.
- Maintain customer service levels as expected by Assured’s NPS goals. Maintain relationships with multiple insurance vendors.
- Process payroll for hourly, salary and flat rate employees.
- Achieve financial goals and manage ebitda.
General Manager
Belron Canada (Speedy Glass)
05.2018 - 07.2022
- Daily Multi-Unit operation of high volume glass repair facilities
- P&L Management -$1.2 Million
- Fleet Management and Inventory Control
- Recruiting and Hiring Ottawa locations
- Workforce planning and scheduling for 4 Local and 1 outlying location
- Obtain and Maintain B2B relationships
- Coach develop and train current and new employees
General Manager
Discount Car and Truck Rental
06.2014 - 05.2018
- Daily operation of multi unit rental business
- Fleet Management/Inventory Control
- Increasing Customer Satisfaction in line with NPS metrics
- P&L Management -$1.5 Million
- Hiring and Development of staff
- Obtain and maintain B2B relationships
Sales Manager
Weed Man Ottawa/Gatineau
01.2011 - 06.2014
- Increase year over year EBITDA
- Achieved renewal rate of 64%
- Coach, develop and train new and current employees
- Recruit and maintain proper staffing requirements
- Achieve daily sales targets
- Overall management of 24 seat call center and outside sales reps
Education
Business Administration -
Algonquin College
Ottawa, ON01.2011
Secondary - undefined
Napanee District Secondary
Greater Napanee, ON01.2003
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Efficient multi-tasker
- Staff management
- Customer relations
- Employee scheduling
- P&L management
- Effective leader
- Expense control
- Recruitment
Languages
English
Native or Bilingual
Timeline
General Manager
Collision Repair Experts
11.2024 - Current
General Manager
Assured Automotive
07.2022 - 10.2023
General Manager
Belron Canada (Speedy Glass)
05.2018 - 07.2022
General Manager
Discount Car and Truck Rental
06.2014 - 05.2018
Sales Manager
Weed Man Ottawa/Gatineau
01.2011 - 06.2014
Secondary - undefined
Napanee District Secondary
Business Administration -
Algonquin College
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