Spencer Phanin
Stockton
Summary
Compassionate and analytical human services professional with a Bachelor of Arts in Sociology and extensive experience in problem resolution, documentation, quality assurance, and collaborative support services. Demonstrated ability to assess complex situations, communicate effectively with diverse populations, maintain detailed records, and support individuals through structured, solution-focused interventions. Committed to promoting positive outcomes through empathy, advocacy, and evidence-based practices.
Overview
16
16
years of professional experience
Work History
Amazon Associate
Amazon Warehouse
Stockton, Ca
01.2021 - Current
- Identified workflow inefficiencies and collaborated with team leads to resolve processing delays
- Improved processing accuracy through issue investigation and corrective action implementation
- Facilitated employee training on problem-solving techniques and quality best practices, enhancing team efficiency
- Collaborated with team members and leadership to address workflow challenges and maintain continuity of service
- Documented incidents, tracked outcomes, and prepared reports to support performance improvement initiatives
- Provided guidance and support to colleagues on procedural compliance and best practices
- Monitored quality standards and implemented corrective actions to improve process accuracy
- Responded effectively to high-pressure situations requiring sound judgment and adaptability
- Maintained detailed records with accuracy and confidentiality
Family Caregiver
Self Employed Services
06.2010 - Current
- Provided compassionate care to individuals with diverse needs, ensuring comfort and safety.
- Assisted clients with daily living activities, promoting independence and well-being.
- Coordinated medical appointments and managed medication schedules for optimal health outcomes.
- Developed personalized care plans tailored to individual client requirements and preferences.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
B.A - Sociology
California State University Sacramento
01.2021
Associate of Science - Family And Consumer Science
San Joaquin Delta College
Stockton, CA12.2018
Associate of Arts - Behavioral And Social Sciences
San Joaquin Delta College
Stockton, CA05.2017
Skills
- Analyzing and interpreting data/ root cause analysis: analyzing qualitatively and quantitatively, conducting social analysis, and understanding components of complex problems
- Process improvement/ workflow optimization
- Data entry and reporting systems
- Documentation management
- Record maintenance
Timeline
Amazon Associate
Amazon Warehouse
01.2021 - Current
Family Caregiver
Self Employed Services
06.2010 - Current
B.A - Sociology
California State University Sacramento
Associate of Science - Family And Consumer Science
San Joaquin Delta College
Associate of Arts - Behavioral And Social Sciences
San Joaquin Delta College