SPARSH TUTEJA
Surrey,Canada
Summary
Results-oriented professional with successful completion of the CAIB Level 1 exam, combining a strong foundation in insurance principles with extensive experience in regulatory compliance, data integrity, and high-stakes client consultations. Proven track record in fast-paced environments—ranging from digital marketing analytics to immigration services. Prepared to leverage analytical skills and commitment to provincial standards in a Junior Underwriter or Insurance Advisor role. Eligible for immediate licensing sponsorship and ready to contribute effectively to team objectives and client success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Experience Associate (Gaming Floor)
Gateway Casinos & Entertainment
02.2023 - Current
- High-Volume Service: Managed 100+ daily interactions in fast-paced environments, delivering professional service under pressure.
- Conflict Resolution: Resolved guest concerns with discretion, ensuring client satisfaction and loyalty.
- Regulatory Compliance: Maintained strict adherence to provincial policies and safety guidelines.
Client Relations & Sales Consultant
Alrise Visa Immigration Services
10.2022 - 01.2023
- Client Consultation: Delivered personalized immigration and visa consultations in a high-pressure, target-driven environment, managing daily walk-in client needs.
- Process Optimization: Improved onboarding speed by 25% through proactive documentation prep, significantly accelerating application processing and client satisfaction.
- Data Integrity: Maintained meticulous records and handled sensitive personal data with absolute discretion, ensuring 100% confidentiality and regulatory compliance.
Customer Support Executive
HCL Technologies
11.2021 - 05.2022
- Omnichannel Support: Delivered real-time assistance via phone and live chat, resolving complex billing and product inquiries with efficiency and accuracy.
- Performance Excellence: Achieved a 95% customer satisfaction rating by applying active listening and timely problem-solving to meet diverse client needs.
- Escalation Management: Handled high-level concerns with professionalism, coordinating with senior teams to ensure full resolution and maintain brand loyalty.
Digital Marketing Executive
Adsonis Marketing Solutions
09.2019 - 05.2021
- Multi-Channel Growth: Developed and executed digital campaigns across multiple channels, driving lead generation and brand visibility through strategic content and SEO.
- Data-Driven Analytics: Analyzed website traffic and user engagement metrics to inform strategy adjustments, optimizing ROI and enhancing digital performance.
- Brand Engagement: Managed social media profiles and optimized SEO strategies to improve organic search rankings and foster high-value audience interaction.
Education
Master of Business Administration - MBA
University Canada West
Vancouver, BC04.2024
Bachelor of Commerce - Honours
Manav Rachna International University
Faridabad, India01.2019
Skills
- Team leadership
- Client relationship management
- Inventory management
- Merchandising expertise
- Excel-based shift planning skills
- Accurate cash transaction handling
- Compliance and prevention awareness
- Effective problem solving
- Multilingual interaction (English and Hindi)
Accomplishments
I have just become CAIB 1 certified and am now seeking sponsorship to start a role as an underwriter/agent.
Languages
English
Full Professional
Hindi
Native or Bilingual
French
Limited Working
Punjabi
Professional Working
Affiliations
IBABC Affiliated
Certification
- CAIB 1 certified - IBABC (2025)
- Workplace Communication & Ethics – BrainStation, Vancouver (2023)
- Health & Safety Training – WHMIS & COVID-Aware (2023)
- Digital Literacy & Point-of-Sale Systems – Internal Certification (2022)
Timeline
Guest Experience Associate (Gaming Floor)
Gateway Casinos & Entertainment
02.2023 - Current
Client Relations & Sales Consultant
Alrise Visa Immigration Services
10.2022 - 01.2023
Customer Support Executive
HCL Technologies
11.2021 - 05.2022
Digital Marketing Executive
Adsonis Marketing Solutions
09.2019 - 05.2021
Bachelor of Commerce - Honours
Manav Rachna International University
Master of Business Administration - MBA
University Canada West
Availability
- Available for full-time or part-time positions
- Flexible for early morning, evening, weekend, and holiday shifts
- Willing to travel across Vancouver, Burnaby, Surrey, New Westminster, and Richmond