Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
- Supervised a team of security personnel, ensuring adherence to company policies and procedures. Provided guidance, support, and training to ensure optimal performance and a cohesive team environment.
- Oversaw all security operations within the assigned area, including monitoring CCTV systems, conducting patrols, and responding to incidents promptly and effectively.
- Conducted regular risk assessments to identify potential security threats and vulnerabilities. Implemented appropriate measures to mitigate risks and enhance the overall security posture.
- Developed and implemented emergency response protocols to effectively handle various security incidents, including theft, vandalism, and disturbances. Coordinated with local law enforcement and emergency services as necessary.
- Maintained a strong focus on customer service while ensuring a safe and secure environment for employees and customers. Addressed customer concerns and inquiries in a professional and courteous manner.
- Enforced company policies and procedures related to security, safety, and loss prevention. Conducted investigations into policy violations and took appropriate disciplinary action when necessary.
- Conducted regular training sessions for security staff on topics such as conflict resolution, emergency response, and customer service skills. Implemented ongoing professional development initiatives to enhance team competencies.
- Prepared detailed incident reports and documentation of security-related activities. Maintained accurate records of incidents, investigations, and other relevant information for compliance and reporting purposes.
- Collaborated with internal stakeholders, including store management and other departments, to address security concerns and implement proactive security measures. Fostered positive working relationships to achieve common goals.
- Led tactical responses to emergencies on campus, including incidents such as active shooters, suspicious packages, and protests. Coordinated with local law enforcement and emergency services to ensure swift and effective responses.
- Conducted regular patrols of campus facilities and grounds to deter and detect criminal activity. Utilized surveillance equipment and monitoring systems to maintain situational awareness and identify potential security threats.
- Conducted comprehensive risk assessments of campus facilities and events to identify vulnerabilities and develop mitigation strategies. Implemented proactive measures to enhance campus security and safety.
- Developed and implemented crisis management plans to effectively respond to various security incidents and emergencies. Provided guidance and support to campus staff and students during crisis situations.
- Provided training and education sessions on emergency preparedness, crisis response, and active shooter scenarios for campus staff, students, and security personnel. Ensured that all stakeholders were well-informed and prepared to respond to emergencies effectively.
- Collaborated with campus administrators, faculty, and student organizations to address security concerns and develop solutions collaboratively. Acted as a liaison between GardaWorld security personnel and campus stakeholders.
- Prepared detailed incident reports and documentation of security-related activities, including observations, interventions, and outcomes. Maintained accurate records for compliance and reporting purposes.
- Engaged with the campus community to foster positive relationships and promote a culture of safety and security. Responded to inquiries and concerns from students, faculty, and staff in a professional and courteous manner.