Sparsh Rampal
Kitchener,ON
Summary
Adept at driving operational excellence, I leveraged project management and customer service management skills at Popeyes® Louisiana Kitchen to significantly enhance customer satisfaction. Specializing in talent recruitment and employee training, I consistently exceeded production targets at Amazon, showcasing a commitment to quality and efficiency. Also, i am quite swift and can handle heavy weights.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Manager
Popeyes® Louisana Kitchen
01.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Production Worker
Amazon
01.2022 - 01.2023
- Inspected final products to assess compliance with quality standards and established tolerances.
- Organized work to meet demanding production goals.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Assembled and tested various products to meet production requirements and quality control standards.
Education
Bachelor of Arts - University Arts And Sciences - General Arts And Sciences
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON05.2023
Skills
- Project Management
- Customer Service Management
- Supply Ordering
- Talent Recruitment
- Employee Training
- Database Management
- Maximizing profitability
Languages
English
Native or Bilingual
French
Limited Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Accomplishments
As a store manager i kept my store on number 2 in whole of North America and brought in a lot of bonuses for my team.
Certification
- Licensed Security Guard - 2 years
- Smart Serve License - 1.5 years
- CPR Training - 2 years
Timeline
Store Manager
Popeyes® Louisana Kitchen
01.2023 - Current
Production Worker
Amazon
01.2022 - 01.2023
Bachelor of Arts - University Arts And Sciences - General Arts And Sciences
Conestoga College Institute of Technology And Advanced Learning
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