Sowmya Polimera
Toronto,ON
Summary
Highly skilled Business Analyst with 4 years of diverse experience in Banking, Healthcare, and E-commerce domains. Expertise in SDLC, Agile methodologies, and collaboration with cross-functional teams with proven ability to bridge the gap between technical teams and business stakeholders to ensure successful product delivery. Proficient in requirement gathering, documentation, and supporting all phases of project management and testing. Hands-on experience with BA tools like Jira, and Confluence. Adept at working with global clients, Strong analytical and communication skills with a focus on delivering optimal business solutions.
Overview
4
4
years of professional experience
3
3
Certification
Work History
Business Analyst
PinnacleTech Solutions
05.2024 - Current
- Project 1 – E-Commerce Integration for Advisor App: The client required a digital solution to streamline agent performance tracking and enhance customer engagement within the e-commerce domain.
- We delivered a multi-platform application, Advisor App, built to provide seamless policy management, real-time updates, and MDRT (Million Dollar Round Table) tracking, improving operational efficiency and user experience across Android, iOS, and web platforms.
- Analyzed and documented business requirements, creating comprehensive BRD and FRD to enhance e-commerce platforms, streamline online policy management, and improve agent performance tracking, achieving a 20% increase in operational efficiency.
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
- Developed functional and non-functional specifications for digital e-commerce solutions, improving platform scalability by 30%.
- Facilitated effective requirements gathering, reporting, process mapping, and data analysis, aligning e-commerce objectives with stakeholder expectations.
- Prepared the Business Requirement Document (BRD) and the Functional Requirement Document (FRD) to enhance existing services, ensuring a 100% alignment with project goals.
- Organized focus groups and Joint Application Development (JAD) sessions with stakeholders to resolve critical issues, expediting decision-making by 15%.
- Performed gap analysis and risk assessments, identifying 10 or more improvement areas, and successfully implementing mitigation strategies.
- Identified 'As Is' and 'To Be' processes during gap analysis to prioritize key business needs, leading to a 35% improvement in workflow efficiency.
- Facilitated business requirements walkthroughs with business owners and technical stakeholders, ensuring alignment from development to production stages, including the creation of process workflows, API manuals, test cases, and test plans.
- Created data mapping documents and collaborated with businesses and vendors to define transformation rules, ensuring data accuracy and system reliability.
- Designed UML diagrams, including Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, and Flow Charts, to model business processes and enhance e-commerce functionality.
Business Analyst
ValueLabs
03.2020 - 08.2021
- Project 2 – Project: MISYS Bank Fusion Integration and Message Hub Development: The client needed integration of MISYS Bank Fusion and development of a Message Hub to streamline credit limit systems and API processes.
- Owned the end-to-end lifecycle of the MISYS Bank Fusion integration and Message Hub development, ensuring alignment with business goals, timely delivery, and stakeholder satisfaction.
- Collaborated with a 10-member, cross-functional team to deliver a solution supporting over 50,000 monthly credit limit transactions.
- Gathered and documented business requirements for MISYS, Bank Fusion integration, and Message Hub development.
- Conducted Joint Requirement Planning (JRP) sessions with SMEs, and project managers, to finalize business processes and functionality details.
- Reviewed the Business Requirement Document (BRD) to ensure all requirements were clearly identified and documented, and conducted sign-off sessions with stakeholders.
- Collaborated on integration components for credit systems in wealth management, aligning project outcomes with financial compliance requirements.
- Created a Requirements Traceability Matrix (RTM) to track various documents, designs, and ensure that all requirements were completed.
- Translated high-level business requirements into user stories, facilitating the successful development of integration components.
- Facilitated breaking down EPICs into user stories, and estimating them using Agile estimation techniques.
- Prioritized requirements and user stories using MoSCoW techniques to ensure business-critical functionalities were delivered first.
- Led Program Increment (PI) planning, sprint planning, daily stand-ups, grooming, review, and retrospective meetings, resulting in a 20% increase in sprint velocity.
- Acted as the liaison between business, operations, and technical teams to ensure clear communication and alignment throughout the project lifecycle.
- Used JIRA for issue tracking, managing Sprint progress, and maintaining requirements traceability.
- Communicated about changing functional and non-functional requirements with architects, developers, and testers through JIRA.
- Led user training sessions, achieving a 90% adoption rate among end users, with minimal disruption during the system transition.
- Ensured successful post-launch operations, receiving 98% positive feedback from stakeholders, and maintaining a 99% user satisfaction rate.
Business Analyst
ValueLabs
02.2019 - 02.2020
- Project 3 - Ambulance Dispatch System – Agile Project: The client wanted an ambulance dispatch app on Android and iOS platforms, wherein the requirement was to optimize ambulance response times and provide real-time tracking.
- Developed a solution to enhance emergency response efficiency by ensuring prompt and accurate ambulance dispatching, resulting in a 25% reduction in response times, and a 15% decrease in operational costs for healthcare providers.
- Led BA activities to streamline response times and optimize operational costs for emergency services, benefiting over 50,000 emergency incidents annually.
- Authored detailed user stories with acceptance criteria, ensuring seamless communication between business stakeholders and the development team.
- Conducted requirements analysis and created Agile user stories, ensuring clear development goals, leading to a 30% improvement in development cycle efficiency.
- Created detailed Business Requirements Documents (BRD) and conducted stakeholder sign-off sessions, ensuring 100% alignment with project goals.
- Created a Requirements Traceability Matrix (RTM) to track various documents, designs, and ensure that all requirements were completed.
- Enhanced team collaboration by aligning stakeholders to a user-centered approach, reducing communication delays by 40%.
- Communicated project updates, benefits, and risks throughout the lifecycle to key stakeholders, improving project transparency and accountability by 35%.
- Delivered functional and non-functional requirements documents, process models, and SWOT analysis, which supported accurate project planning and delivery
- Communicated on changing functional and non-functional requirements with architects, developers, and testers through JIRA
- Served as a single point of contact to handle and share requirements between the development, testing, design teams, and management
- Assisted the test engineers in creating test cases, and verified the success of the application.
Education
PG Diploma - Information Systems Analysis and International Business Management
Northern College
Canada01.2023
MBA - Human Resource Management
Adarsh College of Engineering
India01.2016
B. Tech - Computer Science
Adarsh College of Engineering
India01.2014
Skills
- Jira
- Confluence
- MS SharePoint
- Visio
- Clear communication
- Requirements gathering
- KPI tracking
- Process optimization
- MySQL
- Power BI
- MS Teams
- OneNote
- Aha
- Figma
- Mural
- Trello
- Postman
- UML diagrams
- UX artifacts
- Smartsheet
- Gap analysis
- Business solutions development
- Workflow Analysis
- Business process improvement
- Data mapping
- Software development life cycle
- Portfolio asset management system
- Microsoft Office Suite
- Tableau expertise
- Negotiation
- Risk assessment
- Multitasking and organization
- Business process modeling
- IIBA methodologies
- Analytical thinking
- Forecasting and planning
- Project management
- Problem-solving
- Strategic thinking
- Agile methodologies
- Team collaboration
- Client relationship management
- Business process mapping
- Stakeholder engagement
- Change management
- Systems analysis
- Reporting and documentation
- Business planning
- Quality assurance
- BI tools expertise
- Operations analysis
Certification
- Business Analyst Certification from JVMH Infotech
- Jira Fundamentals Certification
- Confluence Batch from Atlassian
- Trello Fundamentals
- Azure Devops Basics
- Scrum Fundamentals Certification by Scrum Study
- Six Sigma Yellow Belt by Scrum Study
Corporatetrainings
- Business Analyst Flagship Training by JVMH Infotech
- Behavior and Soft skills for Job Training by JVMH Infotech
- Microsoft Office Teams
- Microsoft Sharepoint
- Microsoft OneNote
- PowerBI Basics
- CBAP Trained
Timeline
Business Analyst
PinnacleTech Solutions
05.2024 - Current
Business Analyst
ValueLabs
03.2020 - 08.2021
Business Analyst
ValueLabs
02.2019 - 02.2020
PG Diploma - Information Systems Analysis and International Business Management
Northern College
MBA - Human Resource Management
Adarsh College of Engineering
B. Tech - Computer Science
Adarsh College of Engineering
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