Sowmya Gopireddy
Caledon,ON
Summary
Dedicated Application support Analyst with over 10+ years of experience in successfully implementing strategic IT initiatives that improve business functionally with positive impacts on the bottom line. Technology savvy self-starter adapt at moving into new environments and extrapolate from existing experience to new technology fluently. Possess first-rate communications and collaboration skills to lead and work in concert with diverse groups effectively.
Overview
14
14
years of professional experience
Work History
Sr. Techops Engineer
Ritchie Bros. Auctioneers
04.2023 - Current
- Identify application problems by finding the root cause.
- Bridge the gap between internal and external teams to resolve issues.
- Support software development team to employ infrastructure changes or upgrades. Bridge the gap between the development team and infrastructure providers to resolve issues.
- Monitor and maintain the availability and good health of business-critical applications and systems.
- Ensure optimal performance of all software environments within a cloud infrastructure.
- Conform to regulatory standards and implement security measures throughout the organizational assets.
- Consistently validate security policies of systems to make sure they are available, secure, and updated at all times.
- Review existing security processes and employ new technologies to keep up with the latest security trends and combat potential threats.
- Periodically run tests to ensure DR (Disaster Recovery) processes are up-to-date.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Collaborated with cross-functional teams to design and implement scalable cloud solutions, meeting project requirements and deadlines.
- Managed large-scale data processing tasks using Amazon EMR clusters, accelerating analysis results and improving decision-making processes.
- Assisted in the development of comprehensive disaster recovery strategies using AWS tools such as S3, ensuring seamless failover capabilities and minimizing potential data loss.
- Implemented monitoring strategies using Amazon CloudWatch, ensuring proactive issue resolution and maintaining system reliability.
Senior Application Support Analyst
CIBC Consultant
05.2022 - 02.2023
- Working as a Senior Application support analyst in PBPT TEM team for applications like mmortage, DM, DDGS, Credit Cards and Score Cards
- Excellent working knowledge in ITIL-process, good experience on working with different Ticketing Tools (Service Manager, Service Now, BMC Remedy, Jira
- Experience working with AWS ECS Clusters and services, Datadog Monitoring, Cloud Watch and Autoscaling groups as part of Support Activities
- Maintain and administrate GIT source code tool and create branches, labels and performed merges in GIT and implement and maintain the branching and build/release strategies utilizing Subversion in Linux
- Automated CI/CD with Azure Devops, Jenkins, Maven, GIT
- Set up Jenkins master/slave to distribute builds on salve nodes
- Strong experience in configuring and managing IBM UCD for application deployments and operational tasks
- Handling high severity production outages for critical Business applications
- Administering and monitoring tasks related to the support of Java Applications in both Windows and Linux Environment
- Monitoring applications through Datadog, Pagerduty and worked on incidents through service-now
- Monitors the network and traffic using monitoring tools (OEM, Grafana and Dynatrace) perform regular RFB checks.
Senior Technical System Analyst
Royal Bank of Canada
09.2021 - 05.2022
- Working as a Senior Technical analyst in Capital markets for applications Calpyso, Libor Loan, Libor Rate
- Involved in complete SDLC management using Agile Process - Requirements gathering, Design, Analysis, Development and Testing
- Used core Java concepts that includes Collections, Exception handling, Serialization, Multi-Threading extensively for coding business classes
- Experience in spring frameworks like spring web flow, Transaction, spring core, Spring AOP and Extensive knowledge in Spring Web MVC framework for the applying MVC Implementation to the web application
- Work closely with Build and maintain SQL scripts, indexes, and complex queries for data analysis and extraction
- Created tables, SQL queries, joins, integrity constrains and views for MySQL database
- Configured and setup Secure Sockets Layers (SSL) for data encryption and client authentication
- Performed Linux/Unix environment build outs and configured operational tasks using shell scripts
- Handling high severity production outages for critical Business applications
- Used Jenkins as build management tool for continuous integration process
- Administering and monitoring tasks related to the support of Java Applications in both Windows and Linux Environment
- Used JIRA for Bug tracking and Log4j for logging Errors
- Monitoring Control M job status
- Advising Application Development team on proper sequencing of tasks, participating in job testing before release
- Monitoring applications through Dynatrace and worked on incidents through service-now
- Strong Experience in multiple Infrastructure Ticketing tools: Jira, Confluence, Service Now and Service Manager and Change Request Creation Process and Incident Management Process.
Production Support Analyst
Citibank/LTI
12.2020 - 08.2021
- Worked as a production support analyst for Global FX Trading Application includes Bench, Velocity, Aggregator and IFX
- Performed code deployments using UDeploy tool on regular basis on Prod environments on priority basis using change management tickets
- Monitors the network and traffic using monitoring tools (ITRS Genios) to perform regular RFB checks
- Provide production support (24/7) and coordinate with developers, management and end users to resolve JDBC database operations issues
- Work closely with Build and maintain SQL scripts, indexes, and complex queries for data analysis and extraction
- Administering and monitoring tasks related to the support of Java Applications in both Windows and Linux Environment
- Handling high severity production outages for critical Business applications
- Resolving Application issues and change requests within the SLA defined using Service Now ticketing tool
- Maintain a master schedule of all software releases, including key post-development milestones in Confluence Runbook
- Automate and schedule backups on all UNIX machines using shell script
- Scheduling and monitoring Batch jobs in Autosys for both non-prod and prod environments
- Strong Experience in multiple Infrastructure Ticketing tools: Jira, Service Now and Service Manager and Change Request Creation Process and Incident Management Process.
Technical System Analyst, Team Lead
Royal Bank of Canada /Capgemini Financial Solutions Inc.
11.2016 - 12.2020
- Worked as Lead TSA to provide support (24/7) for Indirect Lending and Credit card applications
- Worked closely with the stakeholders and business to draft the initial requirements and the scope of the project
- Build and maintain SQL scripts, indexes, and complex queries for data analysis and extraction
- Worked on integrating data from heterogeneous sources such as Relational tables, flat files, MS Excel, and XML files
- Monitoring the JVM with the help of JConsole and JMeter
- Performance tuning of WebLogic server with respect to heap, threads and connection pools
- Applying SSL and Security Configuration for Unix Gateway Servers to vendor Applications
- Performed code deployments on regular basis on Dev/QA/STG/prod environments on priority basis using change management tickets
- Monitors the network and traffic using monitoring tools (Dynatrace) to perform regular RFB checks
- Collected Thread dumps and Heap dumps and analyzed further for root cause analysis (RCA) on Java Applications
- Used Sysinternal tools i.e., PERFMON, PROCMON, tools for trouble shooting and to improve the Performance and High Availability of the Windows web applications
- Manage and administer JIRA/Confluence add-ons, plugins, and extensions
- Strong Experience in multiple Infrastructure Ticketing tools: Jira, Service Now and Service Manager and Change Request Creation Process.
Application Support Analyst
Royal Bank of Scotland/Tata Consultancy Services
07.2013 - 08.2015
- Worked in building new applications and providing infrastructure support for PROD, QA, STAGE environments
- Provide production support (24/7) and coordinate with developers, management and end users to resolve JDBC database operations issues
- Develop and customize BIRT reports using SQL based on client requirements
- Looking into the issues and resolving them and having a Root Cause Analysis
- Configuring and maintaining the scheduled tasks like Thread dumps, log files backup etc
- Perform Reverse Engineering on the PM Creation Process based on Macros
- Created domain configuration scripts to configure new domains, modify existing domains
- Reported daily status of offshore to Onsite Coordinator.
Application Developer
Tata Consultancy Services
07.2011 - 06.2013
- Worked with a team of six to develop of CMMS applications
- Worked closely with the stakeholders and business people to draft the initial requirements and the scope of the project
- Assist with managing all facets of project life cycle, including design, development, testing, and deployment
- Performed J2EE application deployment and administration including JAR, WAR, and EAR files
- Develop and customize BIRT reports using SQL based on client requirements
- Prepared SIT Test cases, UAT Test cases for Business Requirements and executed
- Migration of JEE applications from old hardware and proprietary servers to newer hardware and open-source server.
Developer
Center for Artificial Intelligence and Robotics
09.2010 - 04.2011
- Work Designed and developed Synchronous Interface using VHDL (VHSIC Hardware Description Language) and it is tested using cyclone II FPGA (field-programmable gate array)
- In the proposed technique, synchronization is implemented in single channel where it uses a continuous and consistent timed transfer of data blocks
- Thus, receiver must be able to identify the transmit data correctly without distortion and it can be used at higher speeds.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Sastra University
India06.2011
Skills
Programming Languages:
Java, Python, Terraform
Database Systems:
Relational(PostGres, SQL Server), No SQL ( DynamoDB)
Specializations:
- AWS Services (EMR, Step Functions, Lambda, Batch, S3, ECR, CloudWatch, SQS)
Monitoring : Dynatrace, Splunk, OEM, Centreon and Datadog
Ticketing : Jira, Confluence, ServiceNow, Azure Devops
Change Requests :Service Now
References
Available upon request
Languages
English
Full Professional
Timeline
Sr. Techops Engineer
Ritchie Bros. Auctioneers
04.2023 - Current
Senior Application Support Analyst
CIBC Consultant
05.2022 - 02.2023
Senior Technical System Analyst
Royal Bank of Canada
09.2021 - 05.2022
Production Support Analyst
Citibank/LTI
12.2020 - 08.2021
Technical System Analyst, Team Lead
Royal Bank of Canada /Capgemini Financial Solutions Inc.
11.2016 - 12.2020
Application Support Analyst
Royal Bank of Scotland/Tata Consultancy Services
07.2013 - 08.2015
Application Developer
Tata Consultancy Services
07.2011 - 06.2013
Developer
Center for Artificial Intelligence and Robotics
09.2010 - 04.2011
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Sastra University
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