Sowmya Gandla

>Analyze payment data to identify discrepancies and ensure accuracy in financial transactions.

>Investigate and resolve payment-related issues, including payment disputes and discrepancies.

>Prepare and present detailed reports on payment accuracy metrics and trends to management.

>Identify opportunities for process enhancements to improve payment accuracy and efficiency.

>Ensure compliance with relevant laws, regulations, and company policies related to payment processing.

>Work closely with the finance, operations, and customer service teams to ensure alignment on payment policies and procedures.

>Provide training and support to team members on payment accuracy best practices and tools.

>Provide timely assistance to customers via phone, email, or chat, addressing their technical issues and inquiries.

>Diagnose and troubleshoot hardware and software problems by analyzing user reports and replicating issues in a test environment.

>Resolve technical issues efficiently, guiding users through step-by-step solutions or implementing fixes directly

>Work closely with cross-functional teams, such as development and quality assurance, to escalate unresolved issues and share customer feedback.

>Monitor system performance and user-reported problems to identify recurring issues and recommend improvements.

>Keep up-to-date with product changes and updates to provide accurate information and support to customers.