SOWMYA EREGOWDA

Hotel Supervisor

Best Western Plus Hotel

01.2023 - 03.2024

Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
Coordinated special events within the hotel property such as weddings or conferences ensuring smooth execution of all logistics.
Oversaw inventory management, minimizing waste and optimizing cost control measures.
Implemented up-selling strategies at the front desk, contributing to revenue generation efforts.
Increased customer retention through exceptional service and timely resolution of issues.
Supervised maintenance projects within the hotel premises ensuring timely completion within budget constraints.
Streamlined front desk operations for increased efficiency and improved check-in/check-out processes.
Led training sessions for new hires, fostering a positive work environment that emphasized teamwork and communication.
Cultivated a professional atmosphere among staff members by enforcing adherence to company policies and procedures.
Regularly communicated with guests through surveys and feedback channels, utilizing insights to make continuous improvements across hotel operations.
Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
Developed strong relationships with local businesses and event organizers, promoting hotel services and driving referral bookings.
Negotiated vendor contracts for supplies and services, obtaining favorable terms while maintaining quality standards.
Conducted regular performance evaluations, providing constructive feedback and identifying opportunities for employee growth.
Monitored budget expenditures closely, identifying areas for cost-saving initiatives without compromising service quality or guest satisfaction rates.
Ensured compliance with safety regulations, conducting routine inspections of facilities and equipment for potential hazards.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Increased customer service ratings through personable service.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Monitored and evaluated performance of personnel to confirm compliance with standards.
Provided services efficiently and with high level of accuracy.