Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sowjanya Vadapalli

Halifax,NS

Summary

Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Overview

4
4
years of professional experience

Work History

Technical Support Representative

BELL
Toronto, ON
02.2021 - 02.2023
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with installation of new hardware and software applications.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Maintained detailed records of customer interactions and transactions.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Utilized remote access tools to connect remotely with customers' systems when necessary.
  • Recommended upgrades or additional features that could enhance user experience.
  • Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
  • Provided training and guidance to junior staff members as needed.

Customer Service Representative

IBM
Hyderabad, India
12.2018 - 10.2019
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

High School Diploma -

Osmania University
India
04-2017

Skills

  • User Support
  • Desktop support
  • Software diagnosis
  • User credential management
  • Systems Analysis
  • Application support
  • Software Installation
  • Customer Service
  • Technical Support

Timeline

Technical Support Representative

BELL
02.2021 - 02.2023

Customer Service Representative

IBM
12.2018 - 10.2019

High School Diploma -

Osmania University

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Sowjanya Vadapalli