Souzan Khadiv
Vancouver
Summary
Dynamic hospitality and business instructor with a robust academic foundation in Canada and over 15 years of international industry experience in Canada, Malaysia, and the Middle East. Expertise includes delivering applied, career-oriented programs in tourism and hospitality management, seamlessly integrating industry practices into innovative teaching methodologies. Renowned for fostering experiential and inclusive learning environments through techniques such as field trips, guest speakers, industry panels, and project simulations, significantly enhancing student engagement and employability. Proven track record in curriculum development and classroom management effectively guides students to master hospitality principles and achieve exceptional performance outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Hospitality & Business Instructor (Full time – In-person)
Excel Career College
03.2024 - Current
- Taught a wide range of Hospitality Management courses: Food & Beverage, Revenue Management, Finance, HR, Marketing, Supervision, Housekeeping, Front Office, Loss Prevention, Facilities Design, Event Management, and Accounting.
- Applied experiential learning strategies, including field trips, guest speakers, and industry simulations.
- Designed assessments aligned with BC adult learning principles.
- Provided career mentorship, resume coaching, and volunteer placement support.
- Connected students with BCHA and other industry partners to expand networking and exposure.
- Consistently achieved 90–100% student satisfaction feedback across 30+ student cohorts.
- In-Person Delivery
Tourism & Hospitality Instructor (Remote Delivery)
Kootenay Columbia College
03.2025 - Current
- Delivered courses in hospitality and business to a diverse, international student body via remote learning platforms.
- Modified course materials for digital pedagogy and designed interactive online simulations.
- Promoted inclusive engagement in cross-cultural online classrooms.
- Received 90–100% student satisfaction across multiple cohorts.
- Online (Zoom & Moodle)
Assistant General Manager – F&B Operations
Soul Restaurants Canada Inc (KFC)
03.2023 - 07.2024
- Managed daily operations in a high-volume quick-service environment.
- Supervised staff development and training in food safety and leadership.
- Oversaw cost control, ordering, and profitability strategies.
- Implemented operational improvements to enhance customer service.
Floor Manager – Food & Beverage & Events
Lonsdale Quay Hotel
06.2022 - 11.2022
- Directed banquet and event operations for corporate and leisure clients.
- Supervised staff scheduling, training, and evaluation.
- Coordinated logistics for events to maximize guest satisfaction.
Reservation Manager
White Lotus Tour & Travel
02.2013 - 06.2021
- Led reservation operations and optimized booking processes.
- Negotiated supplier contracts and strengthened B2B partnerships.
Receptionist & Concierge
Equatorial Hotel
01.2010 - 02.2013
- Delivered guest services and coordinated experiences via Opera PMS.
- Assisted with F&B reservations and guest dining services.
Tourism Education & Development Specialist
Tourism & Cultural Heritage Organization
01.2006 - 01.2010
- Developed training workshops for tourism professionals.
- Promoted cultural and culinary heritage projects to enhance tourism.
Education
Master of Administrative Studies (MAS) - Global Leadership & Administration
Fairleigh Dickinson University
Vancouver, BC04-2024
Bachelor of Business Administration -
Azad University
Iran05-2011
Skills
- Instruction – Tourism, Hospitality & Business
- Curriculum Design & Career-Oriented Program Development
- Experiential & Applied Pedagogy (Field Trips, Panels, Simulations)
- Inclusive & Cross-Cultural Teaching Methods
- Food & Beverage Operations & Event Management
- Human Resources & Organizational Behaviors
- Finance, Accounting & Revenue Management
- Student Mentorship, Resume Coaching & Career Readiness
- Learning Outcome Design & Assessment
- Technology for Teaching: Zoom, Moodle, MS Teams, LMS Platforms
- Microsoft Office, Opera PMS, Aloha POS
Certification
- Entrepreneurship in Emerging Economies – Harvard Business School (2025-08)
- Food Safe Level 1 – BC (2024)
- Serving It Right – BC (2024)
- Training in LMS, Online Pedagogy & Zoom Facilitation
Timeline
Tourism & Hospitality Instructor (Remote Delivery)
Kootenay Columbia College
03.2025 - Current
Hospitality & Business Instructor (Full time – In-person)
Excel Career College
03.2024 - Current
Assistant General Manager – F&B Operations
Soul Restaurants Canada Inc (KFC)
03.2023 - 07.2024
Floor Manager – Food & Beverage & Events
Lonsdale Quay Hotel
06.2022 - 11.2022
Reservation Manager
White Lotus Tour & Travel
02.2013 - 06.2021
Receptionist & Concierge
Equatorial Hotel
01.2010 - 02.2013
Tourism Education & Development Specialist
Tourism & Cultural Heritage Organization
01.2006 - 01.2010
Master of Administrative Studies (MAS) - Global Leadership & Administration
Fairleigh Dickinson University
Bachelor of Business Administration -
Azad University
Mentorship & Community Engagement
- Mentor – WORTH Association (Vancouver, BC | 2024 – Present) Provide mentorship, resume support, and networking opportunities for students and early-career professionals.
- Industry Engagement – Excel Career College (Vancouver, BC | 2024 – Present) Facilitated student involvement in BCHA events and volunteer programs.
Academic Interests
- Experiential Learning and Applied Pedagogy in Hospitality & Tourism Education
- Cross-Cultural and Inclusive Teaching Practices
- Curriculum Innovation for Career-Oriented Programs
- Student Success, Employability & Career Readiness
- Exploring applied research in hospitality education and industry-academic collaboration
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