SOURAV BHATIA
Security
Brampton,ON
Summary
Motivated and dedicated individual seeking a challenging position in a dynamic workplace that will allow me to apply my skills, knowledge, and experience to contribute to the success of the organization.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Concierge
Identigate Security Services Inc.
04.2024 - Current
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Efficiently managed lost-and-found items, reuniting guests with their possessions whenever possible.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Handled customer complaints to satisfy and retain guests.
Security Officer
SecuriGuard (Security Company)
10.2022 - 03.2024
- Proficient in tactical guarding, concierge duties, gatehouse operations, CCTV surveillance, patrolling, and access control within diverse security environments.
- Provided exceptional customer service to clients like Sobeys, CIBC, Scotia Plaza, Mirvish Village, FedEx, Day & Ross, Freshco, by responding promptly and courteously to their requests
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Served as primary point of contact for any security-related inquiries or concerns from staff members or guests.
- Trained and mentored new security personnel to ensure they were equipped to manage security situations effectively.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Warehouse worker {RF (Radio Frequency) scanner user}
HelloFresh (Meal-Kit Company)
08.2022 - 10.2022
- Collaborated with team members to streamline warehouse processes which comprises regular checking of forklifts, automated railing, more workers at replenishing area, and usage of RF scanner that automate data entry of physical items into system , which resulted in a 20% increase in productivity
- Trained around 25-30 new employees in the safe and efficient use of warehouse equipment by giving them online as well as in person, resulting in a reduction in workplace accidents
- Conducted regular inventory checks to ensure accurate stock levels, reducing errors by 15%
- Implemented MRP strategies to streamline supply chain operations and improve production efficiency
- Assisted in the implementation of new warehouse management software(Epicor ERP), resulting in a 25% reduction in processing time
- Maintained a clean and organized work environment, resulting in a 10% reduction in lost or misplaced products.
Tutoring (from 5th standard to 12 Grade)
GURUKUL INSTITUTE
05.2019 - 07.2021
- Developed personalized lesson plans on Physics, Chemistry, Biology, and Mathematics like subjects that catered to individual student needs and learning styles
- Assessed student progress regularly and provided timely feedback to parents and guardians
- Organized and facilitated study groups and after-school programs that helped students improve their academic performance
- Maintained accurate student records and academic data, ensuring confidentiality and compliance with privacy regulations
- Communicated effectively with parents and guardians to provide updates on student progress and address any concerns.
Education
Post Graduate Diploma - Supply Chain Management
LAMBTON COLLEGE
Mississauga, Ontario 09.2022 - 05.2024
Bachelor of Science - Mathematics
GURU NANAK DEV UNIVERSITY
Amritsar, Punjab 05.2018 - 05.2021
Associate of Science - Physics, Chemistry, Mathematics, And Biology
RK ARYA COLLEGE
Nawanshahr, Punjab 05.2015 - 05.2017
Skills
Scheduling management
Expense reports
Presentation creation using Power Point
Office inventory management
administrative software
Proactive
Ability to prioritize
Organization
Verbal and written communication
Multitasking
Time management
Professionalism
Conflict resolution
Confidentiality
Positive attitude
Timeline
Concierge
Identigate Security Services Inc.
04.2024 - Current
Security Officer
SecuriGuard (Security Company)
10.2022 - 03.2024
Post Graduate Diploma - Supply Chain Management
LAMBTON COLLEGE
09.2022 - 05.2024
Warehouse worker {RF (Radio Frequency) scanner user}
HelloFresh (Meal-Kit Company)
08.2022 - 10.2022
Tutoring (from 5th standard to 12 Grade)
GURUKUL INSTITUTE
05.2019 - 07.2021
Bachelor of Science - Mathematics
GURU NANAK DEV UNIVERSITY
05.2018 - 05.2021
Associate of Science - Physics, Chemistry, Mathematics, And Biology
RK ARYA COLLEGE
05.2015 - 05.2017