Sourav Sourav
Brampton,ON
Summary
Proven achiever in customer service, adept at data entry and complaint resolution, enhanced J.P Communication's project turnaround by employing efficient record-keeping and technical troubleshooting. Skilled in empathetic customer interactions and proficient in call management, consistently ensuring high customer satisfaction and support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
Dish Tv
2021.09 - 2022.07
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Familiar with various call center software, including CRM systems and call management tools.
- Worked collaboratively with team members and supervisors to share best practices and improve service delivery.
- Experienced in using Microsoft Office Suite, data entry, and reporting tools to track performance metrics and generate reports.
Data Entry Operator/Senior Customer Service Representative
J.P Communication
2020.01 - 2022.06
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records, and chronologies of entry activities.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
- Investigate and troubleshoot customer services issues
- Created spreadsheets for more efficient recordkeeping.
- Excellent communication skills, both verbal and written, ensuring clear and effective interactions with customers.
Education
Computer System Technician - IT
St Clair
Mississauga, ON12.2023
Skills
- Customer Service
- Customer Support
- Data Entry
- Customer Satisfaction
- Call Center Customer Service
- Written and oral communication
- Customer inquiries
- Complaint resolution
- Empathy Display
- Call Management
- Payment Processing
- Product and service knowledge
- Technical Troubleshooting
- Language Fluency
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Certified Data entry operator, JP communications - 2 Years
Timeline
Call Center Customer Service Representative
Dish Tv
2021.09 - 2022.07
Data Entry Operator/Senior Customer Service Representative
J.P Communication
2020.01 - 2022.06
Computer System Technician - IT
St Clair
- Certified Data entry operator, JP communications - 2 Years
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