Sourav Singh
Moncton,NB
Summary
Dedicated and experienced manager with a strong background in customer service and security. Proven leadership skills to drive team success and elevate customer satisfaction. Adept at creating a safe and welcoming environment, ensuring the highest level of security for all stakeholders. Skilled in software testing, continuously seeking opportunities for professional development and staying updated with industry trends. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Corey Craig LTD.
Moncton, NB
03.2022 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Manager
Pizza Pizza
Montreal, QC
10.2020 - 02.2022
- Operational Efficiency: Streamlined processes which resulted in a 10% increase in sales and a 12% reduction in operational costs
- Training & Development: Developed and conducted training programs that enhanced employee performance and retention
- Emergency Response: Effectively responded to emergencies, minimizing risks and ensuring swift resolution
- Surveillance: Monitored and maintained security systems, providing detailed reports on daily activities
- Customer Interaction: Assisted visitors and staff with a focus on providing a safe and welcoming experience.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Order Picker
We Cook
Montreal, QC
11.2020 - 07.2021
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Forklift Stationary Crane
Private Agency
Montreal, QC
09.2019 - 10.2020
- Ensured optimal performance of boilers, chillers, and generators through routine inspections and maintenance tasks.
- Upheld a culture of safety and quality by maintaining an up-to-date understanding of relevant industry standards and certifications.
- Identified problems and recommended new processes to improve performance and reduce costs.
- Oversaw start-up, operations and shutdown procedures.
Education
Software testing Diploma -
Matrix College
Montreal, QCHigh School Science -
Skills
- Customer Service Excellence: Implemented strategies that improved customer satisfaction scores by 15%
- Team Leadership: Proven track record of leading and motivating teams to achieve goals
- Conflict Resolution: Adept at resolving conflicts and ensuring a harmonious work environment
- Web Design: Proficient in HTML, CSS, JavaScript, and various web design tools
- Security Protocols: Experienced in maintaining safety and security standards
- Communication: Excellent verbal and written communication skills
Languages
English
Full Professional
French
Elementary
Punjabi
Native or Bilingual
References
Available upon request.
Projects
E-commerce Website Development and testing , Developed and tested a fully functional e-commerce website as a final project at matrix College. Integrated payment gateways, product listings, and user authentication. Focused on responsive design to ensure compatibility across devices. Employee Training Program, Designed and implemented a comprehensive training program at Tim Hortonsand pizza pizza . Included modules on customer service, safety protocols, and operational procedures. Resulted in improved employee performance and customer satisfaction.
Certification
Class 1 license- manual and automatic license certified
First Aid & CPR Certification
Advanced Security Training
Software testing Certification
Timeline
Supervisor
Corey Craig LTD.
03.2022 - 04.2024
Order Picker
We Cook
11.2020 - 07.2021
Manager
Pizza Pizza
10.2020 - 02.2022
Forklift Stationary Crane
Private Agency
09.2019 - 10.2020
Software testing Diploma -
Matrix College