Sourav Shaglani
Port Hardy,BC
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Enterprising [Job Title] successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
2
2
years of professional experience
Work History
Retail Store Manager
Chevron
Port Hardy, BC
09.2021 - Current
- Managed store organization, maintenance and purchasing functions.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Answered questions about store policies and addressed customer concerns.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Resolved customer service issues promptly.
- Implemented rewards program, bolstering customer retention [Number]%.
Sales Supervisor
Chevron
Port Hardy, BC
02.2021 - 08.2021
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored daily sales operations and served as informational and procedural resource to team members.
- Constructed displays and signs to promote specified products and sales promotions.
Sales Associate
Chevron
Powell River, BC
10.2020 - 01.2021
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained records related to sales, returns and inventory availability.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Humber College
Toronto, ONHigh School Diploma -
Guru Nanak College
Punjab Timeline
Retail Store Manager
Chevron
09.2021 - Current
Sales Supervisor
Chevron
02.2021 - 08.2021
Sales Associate
Chevron
10.2020 - 01.2021
High School Diploma -
Humber College
High School Diploma -
Guru Nanak College