SOURAV SADANANDAN
2-39 Cameron Street North, Kitchener,ON
Summary
Dedicated, Punctual and available for all shifts. Interpersonal and Communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Crew Member
McDonald's
08.2023 - Current
- Worked front counter, drive-thru.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Associate Procurement
PKJ Technologies LTD
02.2022 - 08.2022
- Utilized software to order, track and invoice product shipments.
- Developed strong relationships with key suppliers, fostering long-term partnerships and securing favorable pricing agreements.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Relationship Officer
CSB Bank LTD
12.2020 - 02.2022
- Created customer support strategies to increase customer retention.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted customers with opening accounts and signing up for new services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Maintained up-to-date knowledge of product and service changes.
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Global Business Management -
Conestoga College
Global Hospitality Management - undefined
Conestoga College
MBA - Finance and Marketing
Adi Shankara College
01.2018 - 05.2020
B.com - Computer Application
Naipunnya College
01.2015 - 05.2018
Skills
- Account Management
- Money handling abilities
- Sales and Upselling
- Call Center Operations
- CRM software proficiency
- Time Management
- Microsoft Office
Certification
Business Analytics
Timeline
Crew Member
McDonald's
08.2023 - Current
Associate Procurement
PKJ Technologies LTD
02.2022 - 08.2022
Customer Relationship Officer
CSB Bank LTD
12.2020 - 02.2022
Business Analytics
05-2020
MBA - Finance and Marketing
Adi Shankara College
01.2018 - 05.2020
B.com - Computer Application
Naipunnya College
01.2015 - 05.2018
Global Business Management -
Conestoga College
Global Hospitality Management - undefined
Conestoga College
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