Overview
Work History
Education
Skills
Languages
Timeline
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SOURAV SADANANDAN

KITCHENER,ON

Overview

3
3
years of professional experience

Work History

Crew Member

MCDONALDS, KITCHENER
08.2023 - Current
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Stocked shelves to organize aisles in assigned department.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.

Customer Relationship Officer

CSB BANK LTD, KERALA,INDIA
12.2020 - 02.2022
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided regular feedback to management regarding areas for improvement in both products and services offered to clients.
  • Increased customer loyalty through the development of personalized relationships with clients.

Education

High School Diploma -

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
08.2023

MBA - FINANCE AND MARKETING

ADI SHANKARA COLLEGE
KERALA,INDIA
05.2020

Bachelor of Arts - Commerce

CALICUT UNIVERSITY
KERALA, INDIA
03.2018

Skills

  • Influencing skills
  • Customer service
  • Cash Register Operation
  • Equipment Maintenance
  • Food service standards

Languages

English
Full Professional

Timeline

Crew Member

MCDONALDS, KITCHENER
08.2023 - Current

Customer Relationship Officer

CSB BANK LTD, KERALA,INDIA
12.2020 - 02.2022

High School Diploma -

Conestoga College Institute of Technology And Advanced Learning

MBA - FINANCE AND MARKETING

ADI SHANKARA COLLEGE

Bachelor of Arts - Commerce

CALICUT UNIVERSITY

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SOURAV SADANANDAN