Summary
Overview
Work History
Education
Skills
Languages
Certification
Hobbies and Interests
Accomplishments
Timeline
AssistantManager

Sourav Magotra

Vancouver

Summary

Experienced Assistant Store Manager with a strong record of optimizing inventory management and improving team efficiency. Proficient in Microsoft Excel, SQL, and digital marketing, demonstrating exceptional organizational and collaborative skills. Committed to driving profitability and customer satisfaction through innovative solutions and a dedication to continuous improvement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Dollarama L.P.
03.2023 - Current
  • Conducted regular audits to verify inventory levels, accuracy, and ensure compliance with company policies
  • Collaborated with team members to resolve discrepancies and provide accurate reporting to management
  • Utilized strong analytical skills to identify and resolve inventory issues, resulting in improved accuracy by15%
  • Trained new employees on inventory procedures, enhancing team efficiency and reducing errors
  • Led team initiatives, optimizing store operations and enhancing customer satisfaction
  • Implemented efficient inventory management, resulting in reduced waste and increased profitability
  • Fostered team cohesion and mentored new hires, improving overall productivity
  • Coordinated with management to streamline processes, enhancing operational efficiency
  • Introduced creative solutions to common challenges, boosting team morale and customer experience
  • Developed new strategies for visual merchandising, driving sales growth
  • Using pivot table Summarize sales and inventory data efficiently.
  • Using formulas Automate calculations for totals, averages, and variances (e.g., SUM, AVERAGE, VLOOKUP).
  • Using tablue for data visualization and decision-making
  • Worked on SQL queries for sales analysis

Inventory Associate

McDonald's
01.2023 - 03.2023
  • Sorted and delivered materials to different work areas and staff
  • Requisitioned new supplies and maintained storage areas for smooth department operations
  • Conducted thorough audits of current stock levels to identify obsolete or slow-moving items, recommending appropriate actions such as markdowns or write-offs based on findings.Optimized inventory management processes, reducing stockouts and overstock situations while maintaining accurate records for efficient operations
  • Implemented new tracking system, streamlining material flow and enhancing overall productivity in fast-paced restaurant environment
  • Conducted regular cycle counts and reconciliations, ensuring inventory accuracy and identifying discrepancies for prompt resolution
  • Proposed and executed inventory layout improvements, leading to more efficient storage and retrieval of high-turnover items

Customer Service Representative

Flipkart
11.2021 - 10.2022
  • Resolved customer inquiries promptly, enhancing satisfaction
  • Implemented new support strategies, reducing response time and improving issue resolution rates
  • Analyzed customer feedback to identify recurring issues
  • Proposed data-driven solutions, leading to a notable decrease in repeat complaints
  • Exceeded performance targets consistently
  • Recognized for efficient handling of complex customer issues, contributing to improved retention rates
  • Partnered with cross-functional teams to streamline support processes
  • Contributed to the development of a comprehensive knowledge base for quicker query resolution
  • Pioneered use of chatbots for routine inquiries
  • Significantly reduced wait times and increased capacity to handle more complex customer issues

Education

MBA - Finance & Project Management

University Canada West
Vancouver, BC
04.2024

BBA - Service Industry Managment

Punjab Technical University
Mohali
05.2020

Skills

  • Sales expertise
  • SAP
  • Microsoft Excel
  • Cashiering
  • Adobe Photoshop
  • Teamwork
  • Collaboration
  • Customer Service
  • Organizational Skills
  • Tableau
  • SQL
  • JIRA
  • Digital Marketing
  • Microsoft office 2024

Languages

English
Hindi

Certification

  • IBM Python101 for Data Science,2023
  • https://courses.cognitiveclass.ai/certificates/7069bd2ba30c48079b7dbd6542c23ace
  • Digital Marketing Associate,2023

Hobbies and Interests

Personal Finance Blogging or Investment Research Shows an active interest in finance, financial literacy, and staying updated on industry trends.

Accomplishments

  • Experienced Retail Team Leader with a proven track record of driving sales, optimizing store operations, and leading high-performing teams.

Timeline

Assistant Manager

Dollarama L.P.
03.2023 - Current

Inventory Associate

McDonald's
01.2023 - 03.2023

Customer Service Representative

Flipkart
11.2021 - 10.2022

MBA - Finance & Project Management

University Canada West

BBA - Service Industry Managment

Punjab Technical University

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Sourav Magotra