Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sourav Kumar

Calgary,AB

Summary

Hardworking person with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sortation Associate

Amazon
Calgary, AB, AB
12.2023 - Current
  • Maintained accuracy and speed in sorting packages according to size, weight, and destination.
  • Organized packages into designated containers for delivery.
  • Operated conveyor belt systems to move items from one station to the next.

Front Desk

McDonalds
Calgary, AB
02.2023 - 04.2023
  • Greeted and welcomed guests in a professional manner.
  • Handled cash, credit card, and room charges transactions accurately.
  • Followed all health and safety regulations when handling food.
  • Provided excellent customer service by responding to inquiries promptly.
  • Took orders from customers over the phone or in person.
  • Organized take-out orders for customers quickly and accurately.
  • Monitored product freshness and rotation of stock on shelves according to company guidelines.
  • Performed opening and closing duties such as cleaning counters or restocking supplies.

Restaurant Food Server

Rasoi Indian Restaurant
Calgary, AB
05.2023 - 11.2023
  • Greeted customers and provided them with menus.
  • Took orders for food and beverages, accurately recorded them, and relayed to kitchen staff.
  • Suggested menu items to customers based on their preferences.
  • Brought food and drinks out to tables, ensuring accuracy of order.
  • Cleared used dishes from tables during and after meals.
  • Resolved customer complaints courteously and efficiently.

Education

Business Administration

SAIT College
Calgary, AB

Skills

  • Order Management
  • Guest Engagement
  • Point of Sale (POS) System Operations
  • Guest Seating
  • Cash Handling
  • Menu Knowledge

Certification

  • Have AGLC Pro Serve License.

Timeline

Sortation Associate

Amazon
12.2023 - Current

Restaurant Food Server

Rasoi Indian Restaurant
05.2023 - 11.2023

Front Desk

McDonalds
02.2023 - 04.2023

Business Administration

SAIT College

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