Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages Proficiency
Timeline
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Sourav Behal

North Sydney

Summary

Highly motivated and energetic Customer Salesfloor Associate with a proven track record in delivering exceptional customer service and ensuring optimal inventory management. Dedicated to exceeding team and customer expectations, I bring a blend of creativity, supply chain coordination expertise, and a keen focus on quality and safety in the workplace. With a background in Customer Care, Counter Attendant, Marketing, Production, Logistics, Electronics & Communication, and Digital Marketing, I offer a comprehensive skill set to drive success in diverse operational environments. Known for my out-of-the-box thinking, teamwork ethics, and meticulous attention to detail, I am committed to contributing to the success of a supply chain organization while fostering a culture of excellence and innovation.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Salesfloor Associate

Walmart
North Sydney
03.2023 - Current
  • Providing excellent customer service by maintaining a stocked & zoned salesfloor and offering assistance to meet the customer's shopping needs.
  • Functioning as a part of a team to strategically plan and execute duties based on workload and customer.
  • Handling Electronic Department with excellent knowledge of electronic products.

Service Executive

Eagle Wing Enterprises
Patiala
10.2022 - 12.2022
  • Maintained log books, fuel record, daily fatigue sheets & run sheets for the operations.
  • Worked on zero software for reconciliation of company's payment.
  • Promoted products through digital marketing.
  • Maintained Google worksheet with all relevant details & generated invoices for clients.
  • Managed GPS for tracking of vehicles movement for efficient distribution.

Marketing Manager

Shri Bhagwati Enterprises
Jalandhar
11.2020 - 09.2022
  • Dealt in all type of electrical & electronic equipment.
  • Monitored customers' support & technical solutions.
  • Developed price strategy that maximizes profits and market share but considers customers' satisfaction.

Marketing Manager

Arun Enterprises
Ghaziabad
03.2018 - 10.2020
  • Handled production, sales & marketing activities for Metal Boxes of Single/Three Phase Meters and Distribution Boxes of 100/200/315 KVA, Link Disconnector, Isolator, HRC Fuse Base & HRC Fuse Link.
  • Maintained good relations with clients & monitored customers' support for technical solution.
  • Designed and executed detailed production plans, ensuring smooth workflow and meeting project deadlines effectively.
  • Supervised & optimized the 7-tank powder coating process, maintaining high-quality output standards.
  • Conducted rigorous inspections & quality checks to ensure adherence to company & client specifications.
  • Managed & streamlined assembly operations to enhance productivity & reduce operational delays.
  • Implemented safety protocols and maintained workplace efficiency using 5S & kaizen principles.

Team Member

KFC
Patiala
05.2017 - 01.2018
  • Worked as Team Member in kitchen, burger station.
  • Performed different kind of duties such as making burgers, cleaning, sanitizing, packing food and dealing/serving customers.
  • Sometimes also performed the duty as Cashier.

Education

2 Years' Post Baccalaureate Diploma - Supply Chain Management

CAPE BRETON UNIVERSITY
12.2024

4 years' Bachelor of Engineering - Electronics & Communication

PUNJAB TECHNICAL UNIVERSITY
04.2015

Skills

  • Good communication skills
  • Problem solving
  • Ability to work with plans
  • Understanding complex policies
  • Positive attitude
  • Proficient in MS Project
  • Proficient in MS Word
  • Proficient in MS Excel
  • Proficient in internet applications
  • English typing (50 WPM)

Certification

  • First Aid/CPR Certified
  • Safety on the Move Operator
  • Training Theory Presentation V3.5 with a grade of 93.33%
  • WHMIS, Health & Safety Planner for Nova Scotia Workplaces
  • New & Vulnerable Worker Safety
  • Supply Chain Management

Personal Information

Work Permit: Eligible to work Full Time being on Work Permit

Languages Proficiency

  • English
  • Punjabi
  • Hindi

Timeline

Customer Salesfloor Associate

Walmart
03.2023 - Current

Service Executive

Eagle Wing Enterprises
10.2022 - 12.2022

Marketing Manager

Shri Bhagwati Enterprises
11.2020 - 09.2022

Marketing Manager

Arun Enterprises
03.2018 - 10.2020

Team Member

KFC
05.2017 - 01.2018

2 Years' Post Baccalaureate Diploma - Supply Chain Management

CAPE BRETON UNIVERSITY

4 years' Bachelor of Engineering - Electronics & Communication

PUNJAB TECHNICAL UNIVERSITY

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Sourav Behal