Sourav Behal
North Sydney
Summary
Highly motivated and energetic Customer Salesfloor Associate with a proven track record in delivering exceptional customer service and ensuring optimal inventory management. Dedicated to exceeding team and customer expectations, I bring a blend of creativity, supply chain coordination expertise, and a keen focus on quality and safety in the workplace. With a background in Customer Care, Counter Attendant, Marketing, Production, Logistics, Electronics & Communication, and Digital Marketing, I offer a comprehensive skill set to drive success in diverse operational environments. Known for my out-of-the-box thinking, teamwork ethics, and meticulous attention to detail, I am committed to contributing to the success of a supply chain organization while fostering a culture of excellence and innovation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Salesfloor Associate
Walmart
North Sydney
03.2023 - Current
- Providing excellent customer service by maintaining a stocked & zoned salesfloor and offering assistance to meet the customer's shopping needs.
- Functioning as a part of a team to strategically plan and execute duties based on workload and customer.
- Handling Electronic Department with excellent knowledge of electronic products.
Service Executive
Eagle Wing Enterprises
Patiala
10.2022 - 12.2022
- Maintained log books, fuel record, daily fatigue sheets & run sheets for the operations.
- Worked on zero software for reconciliation of company's payment.
- Promoted products through digital marketing.
- Maintained Google worksheet with all relevant details & generated invoices for clients.
- Managed GPS for tracking of vehicles movement for efficient distribution.
Marketing Manager
Shri Bhagwati Enterprises
Jalandhar
11.2020 - 09.2022
- Dealt in all type of electrical & electronic equipment.
- Monitored customers' support & technical solutions.
- Developed price strategy that maximizes profits and market share but considers customers' satisfaction.
Marketing Manager
Arun Enterprises
Ghaziabad
03.2018 - 10.2020
- Handled production, sales & marketing activities for Metal Boxes of Single/Three Phase Meters and Distribution Boxes of 100/200/315 KVA, Link Disconnector, Isolator, HRC Fuse Base & HRC Fuse Link.
- Maintained good relations with clients & monitored customers' support for technical solution.
- Designed and executed detailed production plans, ensuring smooth workflow and meeting project deadlines effectively.
- Supervised & optimized the 7-tank powder coating process, maintaining high-quality output standards.
- Conducted rigorous inspections & quality checks to ensure adherence to company & client specifications.
- Managed & streamlined assembly operations to enhance productivity & reduce operational delays.
- Implemented safety protocols and maintained workplace efficiency using 5S & kaizen principles.
Team Member
KFC
Patiala
05.2017 - 01.2018
- Worked as Team Member in kitchen, burger station.
- Performed different kind of duties such as making burgers, cleaning, sanitizing, packing food and dealing/serving customers.
- Sometimes also performed the duty as Cashier.
Education
2 Years' Post Baccalaureate Diploma - Supply Chain Management
CAPE BRETON UNIVERSITY
12.2024
4 years' Bachelor of Engineering - Electronics & Communication
PUNJAB TECHNICAL UNIVERSITY
04.2015
Skills
- Good communication skills
- Problem solving
- Ability to work with plans
- Understanding complex policies
- Positive attitude
- Proficient in MS Project
- Proficient in MS Word
- Proficient in MS Excel
- Proficient in internet applications
- English typing (50 WPM)
Certification
- First Aid/CPR Certified
- Safety on the Move Operator
- Training Theory Presentation V3.5 with a grade of 93.33%
- WHMIS, Health & Safety Planner for Nova Scotia Workplaces
- New & Vulnerable Worker Safety
- Supply Chain Management
Personal Information
Work Permit: Eligible to work Full Time being on Work Permit
Languages Proficiency
- English
- Punjabi
- Hindi
Timeline
Customer Salesfloor Associate
Walmart
03.2023 - Current
Service Executive
Eagle Wing Enterprises
10.2022 - 12.2022
Marketing Manager
Shri Bhagwati Enterprises
11.2020 - 09.2022
Marketing Manager
Arun Enterprises
03.2018 - 10.2020
Team Member
KFC
05.2017 - 01.2018
2 Years' Post Baccalaureate Diploma - Supply Chain Management
CAPE BRETON UNIVERSITY
4 years' Bachelor of Engineering - Electronics & Communication
PUNJAB TECHNICAL UNIVERSITY
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