Sourav
Mississauga
Summary
Dynamic Operations Team Lead with a proven track record at Canada Cartage, excelling in team supervision and employee training. Enhanced operational performance and reduced labor costs through effective problem-solving and inventory management. Skilled in data analysis and conflict resolution, fostering a collaborative environment that drives productivity and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Operations Team Lead
Canada Cartage
Brampton
02.2023 - Current
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
Customer Sales and Service Expert
Canada Cartage
Brampton
05.2022 - 01.2023
- Created reports detailing daily sales activity for review by management.
- Analyzed sales data to identify trends in customer buying habits.
- Conducted regular follow-up calls to ensure customer satisfaction with products or services purchased.
- Provided feedback to management on areas that require improvement or need attention.
- Answered telephone inquiries promptly and professionally.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
- Ensured compliance with safety regulations at all times.
- Performed daily opening and closing tasks including checking all equipment for proper functioning.
- Ensured compliance with all applicable laws and regulations related to customer service operations.
Shipping and Receiving Associate
Westrock
Mississauga
08.2022 - 10.2022
- Updated database with changes in carrier status.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
Education
BBA - Business Administration
Yorkville University
Toronto, ON03.2022
Skills
- Customer relationship management
- Data analysis
- Safety compliance
- Sales reporting
- Team supervision
- Employee training
- Inventory management
- Shipping logistics
- Leadership skills
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Workforce planning
Softwares worked on
- DotWMS
- Accellos
- Radius
- 2ship+
Timeline
Operations Team Lead
Canada Cartage
02.2023 - Current
Shipping and Receiving Associate
Westrock
08.2022 - 10.2022
Customer Sales and Service Expert
Canada Cartage
05.2022 - 01.2023
BBA - Business Administration
Yorkville University