Sourabh Kumar Yadav
Brantford,ON
Summary
Dynamic Assistant Manager with a proven track record at Domino's Pizza, excelling in team leadership and customer satisfaction. Expert in staff management and problem-solving, I boosted operational efficiency and team cohesion. Skilled in strategic planning and customer relations, my approach ensures outstanding service and team performance.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Domino's Pizza
Brantford, ON
09.2023 - Current
- Maintained high-quality operational performance by adhering to structured daily protocols.
- Validated results for quality, uniformity, and adherence to specifications.
- Addressed customer concerns efficiently to ensure swift issue resolution.
- Addressed and resolved interpersonal disagreements within the team efficiently.
- Coordinated team efforts by clearly defining goals and task importance.
- Prepared meticulously accurate and up-to-date documentation of project actions.
- Coordinated shift assignments to maintain workflow.
Education
Post-Graduate Certificate - Health Care Administration & Service Management
Conestoga College Institute of Technology And Advanced Learning
Brantford, ON09-2023
Bachelor of Science - Medical
Guru Jambeshwar University of Science & Technology
Haryana, IN03-2021
Skills
- Recruiting and interviewing
- Budget assistance
- Sales monitoring
- Negotiation
- Team motivation techniques
- Staff supervision
- Team leadership
- Customer relations
- Money handling
- Team collaboration
- Employee engagement
- Customer service and satisfaction
- Compliance
- Customer rapport
- Strategic planning
- Closing oversight
- Problem-solving
- Multitasking and organization
- Verbal and written communication
- Staff management
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Limited
References
References available upon request.
Timeline
Assistant Manager
Domino's Pizza
09.2023 - Current
Post-Graduate Certificate - Health Care Administration & Service Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Medical
Guru Jambeshwar University of Science & Technology
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