Sourabh Chawla
Edmonton,AB
Summary
With over 4+ years of experience in telecommunications sales, I have a proven track record of consistently surpassing sales targets by building lasting relationships with customers and providing customized solutions. My strengths lie in understanding customer needs, developing strategies to meet them, and working closely with cross-functional teams to drive success. With strong interpersonal and communication skills, I am committed to delivering exceptional results and exceeding business goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Specialist
Glentel Inc.
05.2022 - Current
- Consistently exceeded sales targets, achieving 120% of the sales goal for 2024 by providing expert guidance on mobile phones, network plans, and tailored solutions to meet customer needs.
- Delivered exceptional customer service, maintaining high satisfaction rates by addressing concerns promptly and ensuring a positive experience throughout the sales process.
- Utilized CRM software to manage client data, track leads, and monitor sales progress, ensuring efficient follow-up and sales pipeline management.
- Built and maintained strong relationships with a diverse customer base, offering personalized advice and solutions that aligned with their needs and preferences.
- Focused on client retention by providing ongoing support and personalized follow-ups, ensuring long-term loyalty and repeat business.
Sales Associate
Rogers Communications
02.2020 - 05.2022
- Delivered exceptional customer service, consistently meeting and exceeding sales targets by providing tailored solutions on mobile phones, plans, and accessories.
- Built and maintained strong relationships with customers, ensuring repeat business and high customer satisfaction.
- Utilized CRM tools to manage leads, track sales progress, and optimize follow-ups, enhancing sales efficiency.
- Actively contributed to a positive team environment, collaborating with colleagues to achieve store goals and maintain high standards of service.
Sales Representative
Adidas
11.2019 - 02.2020
- Provided excellent customer service by attentively listening to customer needs and offering tailored product recommendations to enhance their shopping experience.
- Organized and displayed merchandise in an appealing and orderly manner to increase sales and improve product visibility.
- Conducted regular inventory checks, addressing quality and quantity concerns by returning unacceptable items to vendors for replacement.
Analyst
Royal Bank of Scotland
10.2017 - 07.2019
- Managed cases and alerts from the analytics team related to potential U.S. indicia, ensuring compliance with banking regulations and tax reporting requirements.
- Provided tax compliance reporting for individual and corporate clients, ensuring accuracy and adherence to local and international tax regulations.
- Trained new team members on banking processes, improving understanding and efficiency within the department.
- Investigated and resolved system issues, enhancing usability and functionality to streamline banking operations.
Education
Post Degree Diploma - Supply Chain And Logistics
Langara College
08.2021
Bachelor of Commerce (Hons.) - Commerce
Sri Guru Nanak Dev Khalsa College
08.2017
Skills
- Sales expertise
- Communication Skill
- Relationship building
- Inventory Monitoring and Management
- Knowledgeable in Power BI, Microsoft Office and Store Inventory Management tool
- Dedicated Team Player
- Critical thinking Skills
- Client relations
- Time management
- Customer service
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Affiliations
- The Canadian International Freight Forwarders Association Inc. Apple Inc.
Certification
Certificate in International Freight Forwarding (CIFFA)
CIFFA Certificate and FIATA Diploma
Apple Excellence Program, Apple Inc.
Timeline
Sales Specialist
Glentel Inc.
05.2022 - Current
Sales Associate
Rogers Communications
02.2020 - 05.2022
Sales Representative
Adidas
11.2019 - 02.2020
Analyst
Royal Bank of Scotland
10.2017 - 07.2019
Post Degree Diploma - Supply Chain And Logistics
Langara College
Bachelor of Commerce (Hons.) - Commerce
Sri Guru Nanak Dev Khalsa College
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