Soumyajit Bhowmick
Summary
Seasoned Business Analyst offering 6 years of Software Development industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Customer Service Sales Representative (Part-time)
Staples
10.2021 - 02.2022
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into register.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
CASHIER (PART-TIME)
Loblaw Companies
09.2021 - 02.2022
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Business Analyst
UnitedHealthcare, Optum
03.2016 - 07.2021
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Translating and simplifying requirements for dev team behalf of stakeholders.
- Performed gap analysis to identify areas of improvement.
- Conduct use case review and design walk-through sessions with business stakeholders, developers and testers, update specifications as required and direct developers in development of application.
- UAT test design, UAT Test Execution using ATDD.
- ALM defect reporting and management.
- Work closely with subject matter experts to elicit business and system requirements and business process mapping.
- Generated ad-hoc reports to evaluate specific business requirements.
- Executed analysis of risks and identified risk mitigation strategies.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Sr. Quality Analyst
UnitedHealthcare, Optum
09.2013 - 03.2016
- Demonstrate high quality and root cause identification and analysis.
- Coordinate with Black belt team and discuss improvement opportunities.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Ensure calibration of Service Quality and leverage data-driven analysis for process improvement.
- Defined and implemented quality initiatives to reduce risk.
- Administered internal quality audits and assessed results to inform corrective action measures.
Quality Assurance Specialist
UnitedHealthcare, Optum
03.2011 - 09.2013
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Perform Audit for Onshore/Offshore Quality Audit, Appeal Audit, Focus Audit, handling Rebuttal & Calibration Process
- Aligned as Liaison for Business Partner Reviews
- Bug Reporting Through ALM Application
- Responsible Inventory Allocation, Work Direction & Follow-up process
- Identify and track errors identified during transactional quality review process
- Giving OJT to new hires and coordinating team level initiatives
- Routinely analyze results of quality reviews to report error trends
- Analyze business needs and make recommendations for solution requirements and/or process improvements
Claim Examiner
Sun Knowledge Pvt Ltd
03.2010 - 03.2011
- Transition of 2 processes, streamlining them, Preparing Process Maps, P&Ps and SOP's.
- Examined claims forms and other records to determine insurance coverage.
- Trained and supervised junior Claim Adjudicators & Billing Associates.
- Handled a Team of 10-15 Claims Adjudicators & UB04 Billing Associates along with the Supervisor.
- Responsible Inventory Allocation, Work Direction & Follow-up process.
- Daily/Monthly review of Team Productivity Reports,
- SME Support/ Process Update to All team members.
- Weekly Forecasting, Projection Calls with Onshore Clients.
Education
Post-Baccalaureate Diploma in Business Analytics - Business Analytics
Cape Breton University
Sydney, NS04.2023
Bachelor of Commerce - Business Administration
University of Calcutta
Kolkata, India05.2010
Skills
- Requirement gathering, Analysis, BRD, Test Design, Acceptance Criteria, UAT Test execution
- Process improvement and innovation
- Claim Adjudication, EOB, EDI, ICD 9 & 10
- User Acceptance Testing (UAT)
- Project Management
- Sound knowledge about SDLC & STLC, Agile, Kanban
- CA Agile, HP ALM, Eclipse, Macro express, JIRA
- MySQL, Tableau, SPSS, Python
- Test Case Scenarios
- Quality Assurance Controls
- Stakeholder Relations
- AS400, Mainframe
Languages
English
Full Professional
Timeline
Customer Service Sales Representative (Part-time)
Staples
10.2021 - 02.2022
CASHIER (PART-TIME)
Loblaw Companies
09.2021 - 02.2022
Business Analyst
UnitedHealthcare, Optum
03.2016 - 07.2021
Sr. Quality Analyst
UnitedHealthcare, Optum
09.2013 - 03.2016
Quality Assurance Specialist
UnitedHealthcare, Optum
03.2011 - 09.2013
Claim Examiner
Sun Knowledge Pvt Ltd
03.2010 - 03.2011
Post-Baccalaureate Diploma in Business Analytics - Business Analytics
Cape Breton University
Bachelor of Commerce - Business Administration
University of Calcutta
Accomplishments
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Reduced organizational operating costs by 5% by streamlining processes.
- Supervised team of 15 staff members.
- Designed and implemented an innovative macro solution resulted a saving for a $0.5 million.
- Led team to meet 100% of SLAs by streamlining business processes and identifying areas for improvement.
- Earned the Sustaining Edge and Living Our Values Award for 2 years in a row for documenting, redesigning and improving business processes.
- Delivered process automation project using RPA_UI Path
Certification
- Lean
- CSM
- PAHM
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