Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Soumya Bose

Blue Mountain,ON

Summary

Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Supervisor

Blue Mountain Ski Resort
01.2023 - Current
  • Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
  • Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
  • Set and oversaw weekly and special event menu plans.
  • Planned and executed promotions and special events in close collaboration with management.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

Restaurant Server

Rusty's At Blue
07.2023 - 03.2024
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Assisted in event planning and execution for special occasions hosted at the restaurant, ensuring memorable experiences for guests.
  • Supported management initiatives aimed at increasing revenue through the implementation of promotions or marketing strategies.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.

Bartender

MJ Byrne's Irish Pub
01.2023 - 06.2023
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Served high customer volumes during special events, nights, and weekends.
  • Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.

Restaurant Server

Paradigm Spirit
04.2022 - 12.2022
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Assisted in event planning and execution for special occasions hosted at the restaurant, ensuring memorable experiences for guests.
  • Supported management initiatives aimed at increasing revenue through the implementation of promotions or marketing strategies.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.

Assistant Dining Room Supervisor

Amica Senior Lifestyles
04.2022 - 12.2022
  • Reduced wait times by efficiently managing reservations, seating arrangements, and the flow of service during peak hours.
  • Supervised food presentation and plating to enhance visual appeal.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Served consistent portions following recipes and control standards.
  • Gained strong leadership skills by managing projects from start to finish.

Guest Service Representative

Blue Mountain Ski Resort
12.2021 - 03.2022
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Utilized property management software proficiently for efficient guest data management and reporting purposes.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Team Member (F&B Service/ F&B Production)

Fat Bastard Burrito
10.2021 - 12.2021
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Restaurant Server

Shoals Club
04.2017 - 10.2017
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Assisted in event planning and execution for special occasions hosted at the restaurant, ensuring memorable experiences for guests.
  • Supported management initiatives aimed at increasing revenue through the implementation of promotions or marketing strategies.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.

Education

Post Graduate Diploma in Hospitality and Tourism Operations Management - Hospitality And Tourism Operations Management

Fanshawe College
London, Ontario
12.2023

Bachelor of Arts in Hospitality Management - Hospitality And Tourism Operations Management

University of West London
06.2019

Advanced Diploma in International Hospitality Administration - Hospitality And Tourism Operations Management

International Institute of Hotel Management
Kolkata, India
06.2019

Skills

  • Team Collaboration
  • Labor cost control
  • Service Quality
  • Hiring and Onboarding
  • Payroll Preparation
  • Cash Handling

Certification

  • Serving It Right Certificate, 3/2024
  • Certified Guest Service Professional, 12/2022
  • De Escalating Conversations for Customer Service, 12/2022
  • Prud’homme Beer Certification level 1, 07/2021
  • Smart Serve Certificate (Ontario), 06/2021
  • Safe Check Advanced Food Safety Certification (Ontario), 05/2021
  • Bar Starts by Pernod Ricard, 01/2021
  • WSET (Wine and Spirit Education Trust) level 2 in Wines, 04/2019
  • WSET (Wine and Spirit Education Trust) level 1 in Wines, 05/2018

Timeline

Restaurant Server

Rusty's At Blue
07.2023 - 03.2024

Restaurant Supervisor

Blue Mountain Ski Resort
01.2023 - Current

Bartender

MJ Byrne's Irish Pub
01.2023 - 06.2023

Restaurant Server

Paradigm Spirit
04.2022 - 12.2022

Assistant Dining Room Supervisor

Amica Senior Lifestyles
04.2022 - 12.2022

Guest Service Representative

Blue Mountain Ski Resort
12.2021 - 03.2022

Team Member (F&B Service/ F&B Production)

Fat Bastard Burrito
10.2021 - 12.2021

Restaurant Server

Shoals Club
04.2017 - 10.2017

Post Graduate Diploma in Hospitality and Tourism Operations Management - Hospitality And Tourism Operations Management

Fanshawe College

Bachelor of Arts in Hospitality Management - Hospitality And Tourism Operations Management

University of West London

Advanced Diploma in International Hospitality Administration - Hospitality And Tourism Operations Management

International Institute of Hotel Management

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