Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Soumita Dutta

Waterloo,ON

Summary

Adept at managing high-stress situations, I enhanced customer loyalty for Reliance Home Comfort through empathetic conflict resolution and superior service. Skilled in Microsoft Office and active listening, my approach to customer service focuses on problem-solving and attention to detail, driving significant improvements in customer satisfaction.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Reliance Home Comfort
02.2021 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

MBA - Marketing

SRM University
India
08-2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Office
  • Quick Learner
  • Strong Problem Solving ability
  • Customer focused mindset
  • Attention to detail

Languages

English
Full Professional

Timeline

Customer Service Representative

Reliance Home Comfort
02.2021 - 06.2024

MBA - Marketing

SRM University
Soumita Dutta