Soumaya Mouelhi
Grande Prairie,AB
Summary
Proven track record in enhancing customer experiences at Hotel Marabout Sousse, demonstrating exceptional customer service and cash handling skills. Excelled in maintaining high cleanliness standards, showcasing strong work ethic and empathy. Achieved notable improvements in customer satisfaction and operational efficiency, without relying on numerical data.
Overview
3
3
years of professional experience
Work History
Cashier
Supermarket
01.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Hotel Receptionist
Hotel Marabout Sousse
03.2021 - 09.2022
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
Daycare Assistant
Ecole Primaire
09.2021 - 07.2022
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
Education
M.D. - Geological Sciences
Faculty of Sciences Bizerte Tunisia
Tunisia09.2020
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Cleaning and sanitizing
- Customer Relations
Languages
French
Full Professional
Arabic
Native or Bilingual
English
Professional Working
Timeline
Cashier
Supermarket
01.2022 - 03.2024
Daycare Assistant
Ecole Primaire
09.2021 - 07.2022
Hotel Receptionist
Hotel Marabout Sousse
03.2021 - 09.2022
M.D. - Geological Sciences
Faculty of Sciences Bizerte Tunisia
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