Soukhya Mankikar
Thane,India
Summary
Dynamic customer service oriented professional with a proven track record of delivering exceptional service and driving sales growth. Known for adaptability to evolving environments, adept at swiftly mastering new concepts and technologies to consistently exceed expectations.
Overview
2
2
years of professional experience
Work History
Customer Sales And Service Agent [Chat Process]
Emirates
09.2023 - Current
- Providing 24/7 customer support in inbound chat process as customer sales agent
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed to increased sales revenue by upselling additional services and products when appropriate.
- Managed high chat volumes while maintaining excellent customer service standards for prompt issue resolution.
Customer Sales And Service Agent [Call Process]
Emirates
07.2022 - 08.2023
- Providing 24/7 customer service in inbound voice process as customer sales agent
- Identified needs of customers promptly and efficiently.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Contributed to increased sales revenue by upselling additional services and products when appropriate.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
Education
BSc in Hospitality Studies - Hospitality Services Management
ITM Institute of Hotel Management, University of Mumbai
01.2021
Skills
- Listening
- Collaborative
- Precision
- Proficiency
- Emotional Intellect
- Complaint Handling
- Customer Relationship Management
Accomplishments
- Completed three exams of Indian Classical Music and two exams of Kathak Classical Dance from Akhil Bhartiya Gandharva Mahavidyalaya.
- Completed an online Diploma course in Tourism Studies from Alison and a crash course in Tourism Program from Udemy during the lockdown period.
Awards
- Recognized as a Star Performer at Emirates in my role as a customer service agent.
- 2nd place in National Level Housekeeping Competition-3D Guest Room.
- 2nd place in Inter College Dance Competition - D.Y.Patil University, School of Hospitality & Tourism Studies.
Hobbies and Interests
- Travelling
- Learning foreign language
- Community Services
- Dancing and Singing - Posting dance covers on social media.
Training
- Attended training in Foundation In Travel and Tourism studies and pursuing advanced skills in Journey Pricing and Ticketing.
- Completed French DELF (Diplome d'etudes en langue francaise) A1 Level and secured 93% in the examination.
- Completed Winter Internship Program from Hotel Renaissance Mumbai Convention Centre.
Languages
English
Full Professional
French
Elementary
Marathi
Native or Bilingual
Timeline
Customer Sales And Service Agent [Chat Process]
Emirates
09.2023 - Current
Customer Sales And Service Agent [Call Process]
Emirates
07.2022 - 08.2023
BSc in Hospitality Studies - Hospitality Services Management
ITM Institute of Hotel Management, University of Mumbai
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